Ecommerce Administrative / Marketing Assistant

TOP GIRL PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A vibrant e-commerce company in Singapore seeks a dynamic individual to manage video editing, customer support, and e-commerce operations. The role includes editing daily Tiktok clips, processing orders, and coordinating promotions. Ideal candidates should have experience with design tools and strong communication skills. This is a full-time position with a work schedule from Monday to Saturday, offering a 12-month contract.

Benefits

Training Provided

Flexible working hours

Qualifications

• Familiarity with e-commerce platforms like Facebook and Tiktok.
• Experience in video editing and design tools.
• Strong communication and organizational skills.

Responsibilities

• Edit daily live stream clips for Tiktok.
• Manage e-commerce orders and coordinate deliveries.
• Respond to customer inquiries via chat or email.
• Set up promotions on social media platforms.
• Track inventory and ensure accuracy.
• Support during TikTok live events.

Skills

Familiarity with e-commerce platforms

Skill in Adobe Illustrator

Skill in Photoshop

Skill in Capcut

Skill in Canvas

Strong organizational skills

Strong communication skills

Customer service experience

Confidence in assisting live social media events

Job description

Duration: 3 + 9 months=12 months Contract

Location: Ubi Oxley Bizhub

Working Hours: Monday – Friday 9.30am to 6.30pm, Saturday 9am-1pm

Training Provided, 1 Year Gap Year OK

Roles & Responsibilities

• Video Editing: Video editing using Capcut for Live Stream Clips Daily on Tiktok accounts; Video editing for product posters for Facebook/IG/Telegram
• Order Processing: Manage E-commerce platform orders packing, coordinate deliveries, and handle returns or exchanges. (Facebook/Website/Tiktok/Shopee/Lazada)
• Customer Support: Respond to customer inquiries via chat or email; Assist with product recommendations and resolve issues.
• Promotions: Set up discounts, sales, and special offers postings on Facebook/Telegram using Canvas; Coordinate with the marketing team for campaigns.
• Inventory Management: Track stock levels and update inventory system.
• Product Management: Upload new products, descriptions, and pricing on the website; Update stock levels and ensure accurate product details.
• Content Coordination: Ensure product photos and banners are consistent and appealing.
• TikTok Live Support: Support hosts during live events by preparing items and engaging with viewers during working hour.
• Any other additional duties or tasks assigned

Key Skills

• Familiarity with e-commerce platforms (e.g., Facebook/IG/Tiktok/Shopee).
• Skill in Adobe Illustrator / Photoshop/ Capcut/ Canvas
• Strong organizational and communication skills.
• Customer service experience.
• Confidence in assisting or participation in live social media events.