Senior IT Support Executive

Singtel Group; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

Join a leading technology services firm as a Desktop Engineer, where you'll be the first point of contact for desktop support. This role involves assisting users with IT issues, ensuring compliance with software standards, and resolving escalated incidents. You will work in a dynamic environment, collaborating with a talented team while enhancing your skills in Microsoft technologies. If you have a passion for technology and a commitment to customer satisfaction, this opportunity is perfect for you to make a meaningful impact in the tech community.

Qualifications

• Min. ITE/Diploma graduate with 3 years of experience in desktop support.
• Knowledge in Microsoft Windows 10 and Office 365 is essential.

Responsibilities

• Provide desktop support as the first contact point for customers.
• Resolve incidents escalated by Desktop Support Assistants and document solutions.

Skills

Desktop Support

Microsoft Windows 10

Microsoft Office 365

Problem Resolution

Communication Skills

Education

ITE/Diploma

Tools

Remote Support Tools

Job description

NCS is a leading technology services firm with a presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering, and cyber security. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions, and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As a Desktop Engineer, you will provide desktop support as the first contact point for customers, responsible for prompt assistance addressing a range of IT topics and issues. You will ensure that software, licenses, and operations comply with standards in a timely manner. The broad area of your job responsibilities will cover the following:

• Ability to guide the team and resolve incidents escalated by Desktop Support Assistants by confirming the validity of the problem and researching known solutions related to these more complex issues.
• Perform Desktop Support services to users.
• This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging.
• Perform asset inventories.
• Perform technical escalation to 3rd party vendors or resolver groups (where appropriate).
• Create and update work instructions (where necessary).
• Document standards and procedures (where necessary).

Ideal candidates should possess the following:

• Min. ITE/Diploma graduate with 3 years of experience in desktop support.
• Min 3 years of experience in Microsoft Windows 10 and Microsoft Office 365.
• Possess at least one (1) of the following certifications or their equivalent:
• Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Microsoft Certified: Azure Administrator Associate.
• Microsoft Certified: Azure Security Engineer Associate.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via telephone or using remote tools, will be an added advantage.
• Demonstrate knowledge in the support of workstations and related components.
• Good verbal and written communication skills.
• Ability to prioritize effectively and work with a sense of urgency.
• Effectively communicate with teammates and managers.