E-commerce & Marketplace Operations Executive

CRZTALES; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A vibrant e-commerce studio in Singapore is seeking a motivated individual to join their dynamic team. You will manage various aspects of e-commerce operations, including marketplace activities, content creation, and customer service. This role is ideal for someone who thrives in a fast-paced environment and enjoys working both independently and collaboratively. The company offers perks such as gym access and team bonding activities, reflecting a commitment to work-life balance.

Benefits

Full access to Gym and Pool facilities

Team Bonding activities

Annual company retreat

Qualifications

• At least 1 year of relevant experience in e-commerce preferred.
• Available for a 5-5.5 day work week, including minimum 2 Saturdays per month.
• Knowledge or interest in crystals is an advantage.

Responsibilities

• Manage marketplace activities and monitor performance to optimize results.
• Create content for e-commerce sites ensuring compelling presentation.
• Ensure accurate inventory records and prompt order processing.
• Handle customer service inquiries through online platforms.
• Support daily upkeep of the studio and assist with inventory management.

Skills

Familiarity with e-commerce platforms (Shopee, TikTok Shop, Shopify)

Knowledge in social media (Instagram, TikTok)

Proficiency in basic tools (MS Office, Excel, Canva)

Strong initiative

Ability to work independently and within a team

Job description

About the Role

As CRZtales continues to grow, we are seeking a detail-oriented and motivated individual to support our expanding e-commerce operations. This role is perfect for someone who excels at managing digital platforms like Shopee, Tik Tok Shop, etc. but also loves being a key player in our studio’s daily success. If you're seeking a role that is both challenging and fulfilling and want to be part of a collaborative, committed, and autonomous team, we would love to hear from you!

What you’ll be doing

E-commerce & Marketplace Operations

• Marketplace & Website Activities Management: Liaise with marketplace account managers, be in touch with marketplace activities and roll out e-commerce campaigns. Oversee the activities, monitor performance and engage with customers to optimize results
• E-commerce Sites Content Management: Create content by editing of images, captions and descriptions for e-commerce sites ensuring consistent and compelling presentation
• Product Listing Management: Coordinate with the internal team to maintain accurate inventory records and monitor stock levels. Ensure that product descriptions, images, and pricing are correct and up-to-date.
• Order Processing: Ensure timely fulfillment of e-commerce and socials’ orders, while tracking and enhancing customer satisfaction.

Administrative & Support Tasks

• Customer Service: Invoicing and responding to customer inquiries/concerns through online & social platforms. Assist with retail floor responsibilities on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Daily Housekeeping Duties: Support daily upkeep of the studio to maintain a welcoming retail environment
• Inventory Management: Engage in stock-take and tagging of the new product
• Other Ad-hoc Duties as Assigned

What we’re looking for

• Familiarity with e-commerce platforms (Shopee, TikTok shop, Shopify etc.)
• At least 1 year of relevant experience in e-commerce preferred
• Knowledge in social media (Instagram, TikTok) and proficiency in basic tools (MS Office, Excel, Canva)
• Strong Initiative and positive attitude, able to work independently and the team
• Available for a 5-5.5 day work week, including minimum 2 Saturdays per month.
• Knowledge or interest in crystals is an advantage

Perks & Benefits

We value our team’s well being and fun! Join us and unlock these benefits:

• Full access to Gym and Pool facilities
• Team Bonding activities (Movie nights, Karaoke sessions, Movie nights, etc)
• Annual company retreat

Why join us?

At CRZtales, we're committed to more than just work. We're dedicated to fostering an environment where we not only excel professionally but also embrace life outside the office. Join us in achieving the perfect work-life balance as we grow together!

We look forward to hearing from you!

Any further enquiries do email us at [e-mail]

Thank you for applying and being part of our hiring journey at CRZtales 💫

We appreciate your time and interest! Kindly note that only shortlisted candidates will be notified.