E‑Commerce Fulfillment & Retail Growth Lead

RYAN'S GROCERY (GWC) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A premium organic grocery store in Singapore is seeking an energetic E-Commerce Fulfillment & Retail Executive to enhance online operations. This role includes managing product listings, overseeing order fulfilment, and addressing customer inquiries to deliver an exceptional shopping experience. Ideal candidates should have a diploma in a relevant field and at least 3 years of experience in retail operations and customer service. A proactive attitude and strong organizational skills are essential for success.

Qualifications

• Minimum 3 years of work experience in retail operation and customer service.
• Familiarity with E-Commerce platforms and analytics.
• Able to work weekends and public holidays.

Responsibilities

• Oversee e-commerce platform operations for efficient shopping.
• Create and manage product listings including descriptions and pricing.
• Monitor and process online orders for timely fulfilment.
• Manage payment gateways and resolve payment issues.
• Drive e-commerce strategy and collaborate with logistics.

Skills

Customer-first mindset

Strong organizational skills

Excellent communication

Initiative and proactive attitude

Education

Diploma in Marketing, Business, Mass Communication, or related field

Tools

E-Commerce platforms

Content management systems

Analytics tools

Job description

A premium organic grocery store in Singapore is seeking an energetic E-Commerce Fulfillment & Retail Executive to enhance online operations. This role includes managing product listings, overseeing order fulfilment, and addressing customer inquiries to deliver an exceptional shopping experience. Ideal candidates should have a diploma in a relevant field and at least 3 years of experience in retail operations and customer service. A proactive attitude and strong organizational skills are essential for success.