E-Commerce Executive (App&Web)

Guardian Health & Beauty; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading health & beauty retailer in Singapore is seeking an E-Commerce Executive to manage online sales and operations. The role involves coordinating marketing efforts, maintaining product content, and ensuring timely order fulfillment. Candidates should have 1–3 years of e-commerce experience, preferably in retail, with skills in CMS administration and analytics. This position offers a chance for career advancement and team member discounts.

Benefits

Team Member Discount

Subsidized Medical and Dental Benefits

Training Opportunities

Career Advancement

Qualifications

• 1–3 years’ hands-on e-commerce or digital operations experience in a leading retailer.
• Experience with app and web platforms is essential.
• Understanding of the Singapore e-commerce and health & beauty dynamics.

Responsibilities

• Set up and QA promotions to maximize conversion and sales.
• Coordinate with marketing and partners to drive traffic.
• Maintain product and campaign content.
• Liaise with operations teams for order fulfillment.
• Log and troubleshoot system issues.
• Monitor KPIs and recommend data-led improvements.

Skills

E-commerce operations experience

CMS administration

Analytics skills

Agile familiarity

HTML/CSS knowledge

Ability to work under pressure

Tools

Magento

Salesforce Commerce Cloud

GA4

Excel

JIRA

Confluence

Job description

About Us

Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. Established in 1972, it retails a comprehensive range of health & beauty products with more than 126 stores nationwide. Guardian offers professional services such as patient-care counselling, dispensary services, beauty and personal care solutions, and operates an online store with more than 9,000 products and a Click & Collect service. Follow Guardian Health & Beauty on social media or visit www.guardian.com.sg for more information.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

Our Tagline - Create Possibilities Everyday.

Are you ready to explore new possibilities and be part of something exciting? At DFI, your work creates real impact, driving innovation across Asia and touching millions of people. Every day brings fresh opportunities to learn, grow, and create the future.

At DFI, we’re committed to your growth in a fast-evolving world. Whether you’re exploring new roles, diving into different areas of our business, or aiming to lead your own store, the path is open to you. Your journey with us is full of possibilities.

The Role

The GuardianE-Commerce Executive (App&Web) drives day‑to‑day online sales performance and operational excellence on Guardian Singapore’s digital storefronts. Reporting to the GuardianE-Commerce Manager, the role is responsible for Guardian App & Web operations and provides a clear bridge between Business and Digital & Tech teams to deliver a seamless omnichannel customer experience.

Responsibilities

Sales & Traffic Generation

Set up and QA all promotions, pricing, promo codes and campaign assets on GuardianOnline to maximise conversion and sales

Coordinate with Marketing, Commercial and third-party agency & partners (creatives, affiliates etc.) to brief offers and secure traffic‑driving exposure (EDM, push notifications, paid traffic etc.)

Content Management

Maintain accurate, locally relevant product and campaign content and site/app layouts

Post‑Sales Operations & Customer Care

Liaise with Fulfilment Operations and Customer Service teams to deliver on‑time orders and speedy issue resolution

Systems, Quality & Issue Management

Log, troubleshoot and escalate bugs

Perform UAT for fixes and new releases

Facilitate standing calls with Digital/Tech teams, set agenda and capture next steps

BPO & SLA Governance

Work with the appointed business‑process‑outsourcing partner to ensure tasks are completed within agreed service‑level targets

Monitor KPIs and raise corrective actions when needed.

Reporting & Continuous Improvement

Track campaign / banner performance, site metrics (CVR, bounce, basket, NPS) and competitor trends

Recommend data‑led improvements

Prepare and refresh business SOPs to ensure operational excellence and continuity

About You

• 1–3years’ hands‑on e‑commerce or digital operations experience within a leading omnichannel retailer or health & beauty environment (e.g., grocery, personal care, pharmacy). Exposure to both app and web platforms essential
• CMS & promotion engine administration (Magento, Salesforce Commerce Cloud or similar)
• Analytics (GA4/Data Studio) and basic Excel for commercial tracking
• Familiarity with Agile, JIRA/Confluence, UAT scripts
• Working knowledge of HTML/CSS is an advantage
• Proven ability to facilitate weekly stand‑ups, capture actions, and coordinate with outsourced vendors against SLAs
• Understanding of Singapore e‑commerce, payments, fulfilment and H&B category dynamics
• Ability to work under pressure and to tight deadlines.

Benefits

Team Member Discount
Subsidized Medical and Dental Benefits
Training Opportunities
Career Advancement

Location: Tampines North