E-Commerce Executive

CHUAN HENG IMPORT & EXPORT PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading e-commerce company in Singapore is seeking a qualified individual to coordinate and administer their online platforms, including Qoo10, Shopee, and Lazada. Applicants should have a diploma and at least 2 years of experience in e-commerce and sales. Responsibilities include managing orders, engaging with customers, and handling social media marketing. This role requires problem-solving skills and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 2 years experience in e-commerce marketplace and website administration.
• Experience in sales is necessary.
• Understanding of SEM and SEO is a plus.

Responsibilities

• Coordinate and manage an e-commerce platform.
• Handle processing of all orders accurately.
• Engage with customers to build lasting relationships.
• Manage social media marketing initiatives.

Skills

E-commerce platform management

Customer relationship management

Social media marketing

Problem-solving skills

Multitasking

Education

Diploma in any discipline

Job description

Responsibilities

• Coordinate and Administration of e-commerce platform (Online Shop, Qoo10, Shopee, Lazada etc.)
• Handle the processing of all orders with accuracy and timeliness.
• Assist in planning, creating and managing all E-commerce Promotion activities.
• Work with warehouse operations to ensure timely shipments and inventory management.
• Ensure the fulfillment of customers' orders via store pick or delivery service.
• Engage with customers to effectively build rapport and lasting relationships.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Proactively acts to understand customer needs and identify solutions to non-standard tasks/queries
• Assist in answering incoming calls and dealing with email enquiries.
• Monitor and Prepare Operation reports and Reconciliation.
• Manage Social media marketing.

Qualifications

• Min. Diploma in any discipline
• Min 2 years experience in e-commerce marketplace, website administration, and sales
• Understanding of Search Engine Marketing (SEM) and Search Engine Optimization (SEO) processes will be an advantage
• Good administrative, organizational, and problem-solving skills.
• Ability to multitask, work in a fast-paced environment, and meet deadlines.
• Hard working, positive mindset, innovative, cheerful, good attitude
• Can work independently