E-commerce / Customer Service Executive/Live Stream

LIFE IDEAS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A dynamic e-commerce company in Singapore seeks an individual for daily operations, including order preparation and customer service. You will manage product listings across multiple platforms, engage with customers, and collaborate with various departments. Strong communication skills and a customer-oriented approach are essential. This role offers a 5-day work schedule with rotations, providing an opportunity to thrive in a fast-paced environment.

Qualifications

• Strong customer service orientation.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Prepare and pack orders for e-commerce.
• Manage customer inquiries and provide solutions.
• List and manage products on e-commerce platforms.

Skills

Customer orientation

Excellent communication and presentation skills

Ability to multi-task

Adaptability

Job description

E-commerce

• Daily operations includes preparing of orders and packing of orders
• Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
• Managing customer enquiries on platform chats
• Develop, create and manage product listing on E-Commerce websites/platforms
• Team Player - works with various departments (product management, graphics & sales) to provided updated content on respective platforms.
• Handle on screen and backend livestreams

Customer Service

• Identify and assess customers’ needs to achieve customer satisfaction
• Provide accurate, valid and complete information
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Attend to walk-ins in Showroom - product enquiries and servicing
• Take the extra mile to engage customers

Requirements and skills

• Customer orientation and ability to adapt/respond to situations
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and effective time management
• Willing to appear on screen

Working Hours

• 5 Day Work (Saturday included, Rotation basis)
• Working hours: 9am - 5pm