E-commerce & Customer Relation Executive - KV

PASONA SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 30,000 - 45,000; Full time

Job summary

A leading recruitment company in Singapore is seeking an E-Commerce & Customer Relation Executive to manage customer inquiries, coordinate logistics, and support e-commerce operations. The ideal candidate has a diploma in a related field and experience in customer service. Basic Japanese reading and writing skills are required, along with proficiency in tools like WooCommerce and Zendesk. This position offers a hybrid work arrangement.

Benefits

Basic + AWS + VB

Qualifications

• Prior experience in customer service, e-commerce operations, or logistics is preferred.
• Strong communication skills and interpersonal skills are essential.
• Basic reading and writing in Japanese is required.

Responsibilities

• Respond to customer enquiries via Zendesk and social media.
• Liaise with Japanese logistics partners for deliveries.
• Manage daily operations on the e-commerce platform.

Skills

Customer service skills

Attention to detail

Problem-solving

Multitasking

Communication skills

Education

Diploma in Business, Communications or Logistics

Tools

WooCommerce

Zendesk

Social media platforms

Job description

Overview

Position: E- Commerce & Customer Relation Executive (Job ID: 19853)

• Tanjong Pagar
• Hybrid work arrangement
• Basic + AWS + VB

Job Description

Customer Relation Management

• Respond to customer enquiries professionally and promptly via Zendesk and social media platforms (e.g., Instagram, Facebook).
• Handle customer feedback, complaints, and product-related queries.
• Maintain accurate records of customer interactions and feedback.

Logistics Coordination Support

• Liaise with Japanese logistics partners to ensure timely deliveries.
• Track shipments and assist in resolving delivery-related issues.
• Provide updates and reports to the internal team as needed.

E-commerce Operations Support

• Manage daily operations on our e-commerce platform (WooCommerce), including order processing, subscription tracking, and basic backend updates.
• Provide customer support related to billing, address updates, and other subscription-related tasks.
• Assist in cross-functional coordination between logistics, operations, and customer service.
• Maintain and update e-commerce product listings, including creating new product pages, updating content, and ensuring all product information is accurate and up-to-date.

Marketing & Administrative Support

• Assist in the coordination, and execution of marketing events, including material preparation, event registration, and logistical arrangements to ensure smooth operations.
• Coordinate and support internal product tasting sessions, including preparation, scheduling, and compilation of feedback to aid in the selection of monthly featured snacks and products.

Job Requirements

• Diploma in Business, Communications, Logistics, or a related field.
• Prior experience in customer service, e-commerce operations, or logistics is preferred.
• A problem-solver, organised, detail-oriented, and good at multitasking.
• Comfortable using tools such as WooCommerce, Zendesk, and social media for customer interaction.
• Strong communication skills and interpersonal skills to liaise with customers, internal teams, and external partners.
• Basic reading and writing in Japanese is required to communicate with Japanese logistics partners.
• Experience using Mandarin to communicate with Chinese-speaking clients is a plus.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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