E-commerce Associate

MOBILE+LABS PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company in Singapore is seeking an E-commerce Associate to manage online sales channels and improve the customer journey. Responsibilities include coordinating sales orders, analyzing traffic and conversion rates, and achieving sales targets through effective campaigns. Ideal candidates will have strong analytical and communication skills, along with relevant IT proficiency. This position offers opportunities for growth in online retail operations.

Qualifications

• You should be comfortable working with large datasets.
• Possess relevant IT skills including Canva, Word, Excel, PowerPoint.
• Working knowledge of E-commerce business models required.

Responsibilities

• Coordinate sales order creation and shipping processes.
• Maintain relationships with 3rd Party e-commerce platforms.
• Achieve sales targets and manage promotional campaigns.
• Analyze e-store conversion rates and web store traffic.
• Manage inventory levels and forecasting.

Skills

E-commerce

Creative thinking

Interpersonal Skills

Numeric and analytical skills

Excellent verbal and written communications skills

Tools

Canva

Word

Excel

PowerPoint

Photoshop

Job description

The Role

As our E-commerce Associate at Mobile+Labs, you will be responsible for analysing and enhancing the customer journey, as well as developing strategies to drive online sales growth. You should be comfortable working with large datasets and generating creative, data-driven ideas for campaigns that align with our business goals.

You will be responsible for managing online sales channels and executing volume forecasting to maintain healthy inventory levels. Working closely with the account manager and cross-functional teams, you will help produce reports and provide actionable recommendations to achieve business objectives more efficiently and cost-effectively.

Responsibilities

• Coordinate sales order creation, shipping processes, and goods receiving.
• Maintain good relationships with all 3rd Party e-commerce platforms (Lazada, Shopee, Tiktok, etc), support marketplaces and e-commerce operations and projects as and when requested.
• Achieving sales targets and account objectives (Budget, product management, promotional activities & partnerships) by organizing, executing, and managing advertising/promotional campaigns to build brand equity, increase market share, grow revenue, as well as rate position of immediate competitors
• Analyse e-store conversion rate, web store traffic, store page views, abandoned cart, cancelled /return orders with follow-up action.
• Keep a smooth process flow of operations in inventory and order management, inclusive of inventory analysis and stock forecasting
• Ensuring data on all orders and returns is timely & accurate, arranging deliveries with the logistics department.
• Maintain all online channels to be accurate, up to date, and brand-compliant according to company standards.
• Responsible for all customer enquiries for 3rd party platforms, social media page, and write-ins.
• Support the e-commerce and logistics team on other duties as required

You could be the one if you have/ are:

• E-commerce, Creative thinking, Interpersonal Skills
• Numeric and analytical skills
• Excellent verbal and written communications skills
• Working knowledge and understanding of E-Commerce business model
• Possess relevant IT skills (Canva / Word / Excel / PowerPoint, Photoshop is a plus)