Duty Manager: Guest Experience & Front Office Lead (5‑Day Week)

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading resort in Singapore is seeking a Duty Manager to ensure smooth daily operations and enhance guest experiences. The role involves supervising the Front Office team and monitoring guest arrivals and departures. Candidates should have a background in hotel operations, ideally with experience in crisis management and hotel front office systems. We offer a 5-day work week, career development opportunities, and medical coverage, along with employee discounts.

Benefits

5-day work week

Learning and Development opportunities

Medical and insurance coverage

Employee discounts within the Shangri-La Group

Duty Meals

Shuttle bus provided

Qualifications

• Experience in a similar role within a hotel or resort environment.
• CERT and First Aider certification is an advantage.

Responsibilities

• Ensure smooth daily operations.
• Enhance guest experiences during stay.
• Supervise the Front Office team.
• Monitor arrivals and departures from a guest perspective.
• Respond to emergencies following SOP.

Skills

Knowledge of hotel front desk operations

Crisis management

Emergency response

Education

Degree in hotel management or related field

Tools

Hotel OPMS

Job description

A leading resort in Singapore is seeking a Duty Manager to ensure smooth daily operations and enhance guest experiences. The role involves supervising the Front Office team and monitoring guest arrivals and departures. Candidates should have a background in hotel operations, ideally with experience in crisis management and hotel front office systems. We offer a 5-day work week, career development opportunities, and medical coverage, along with employee discounts.