Digital product and Marketing Strtegist (Contract)

REGTECH INSIGHT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading fintech company in Singapore is looking for a Digital Product Support Specialist to provide technical, marketing, and operational support for digital products. The role involves analyzing product usage data, interacting with customers in Mandarin, and supporting product enhancements. Candidates should possess a relevant bachelor's degree and have 6 months to 3 years of experience in a similar role. Strong communication skills and a solid understanding of data analysis are essential for success in this fast-paced environment.

Qualifications

• 6 months-3 years of experience in product support, operations, or digital marketing role.
• Willingness to travel and support the team on weekends and public holidays.
• Solid understanding of data analysis and digital product development cycles.

Responsibilities

• Provide front-line technical, marketing, and operational support for digital products.
• Extract, analyze, and interpret product usage data.
• Assist in identifying opportunities for product enhancements.

Skills

Proficiency in Mandarin

Problem-solving skills

Communication skills

Data analysis skills

Team collaboration

Education

Bachelor's degree in Science, Engineering, Information Systems, Marketing, Business Analytics, or related field

Job description

DigitalProduct Operations, Marketing & Support:

Provide front-line technical, Marketing and operational support for digital products, diagnosing and resolving issues, and escalating complex problems to senior engineers or product managers.

DataAnalysis & Insights:

Extract, analyze, and interpret product usage data to identify trends, user behaviors, and operational inefficiencies.

Interactdirectly with customers and stakeholders in Mainland China and Southeast Asia (primarily in Mandarin) to gather feedback, provide technical assistance, clarify requirements, and ensure smooth product adoption.

ProductEnhancement Support:

Assist in identifying opportunities for product enhancements based on operational data, user feedback, and market analysis. Support the implementation and testing of new features.

Documentation:

Create and maintain clear documentation for product features, operational procedures, and troubleshooting guides.

Qualifications:

• Bachelor's degree in Science, Engineering, Information Systems, Marketing, Business Analytics, or a related technical field.
• 6 months-3 years of experience in a product support, operations, data analyst, or junior product / Digital Marketing role, ideally within a digital product environment with Fintech companies.
• Work in tandem with senior product engineers and product managers and assist them on any ad hoc tasks assigned.
• Williness to travel and to support team on any weekends and public holidays.
• Proficiency in Mandarin (both written and spoken) is required due to extensive interaction with Mainland China and Southeast Asia customers.
• Solid understanding on data analysis.
• Basic understanding of digital product development cycles and agile methodologies.
• Strong problem-solving skills with a keen eye for detail.
• Excellent communication and interpersonal skills, with the ability to articulate technical concepts clearly to non-technical audiences.
• Ability to work effectively in a fast-paced and collaborative team environment.
• Prior experience in the FinTech or financial services industry is a plus.