Device Experience Engineer — End-User IT & Cloud Ops

Assurity Trusted Solutions; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government technology subsidiary in Singapore seeks a skilled Operation Engineer to enhance user productivity through IT support services. You will manage the end user IT support for government agencies, ensuring high standards of service delivery and user satisfaction. Key responsibilities include overseeing contractor implementations, analyzing support data, and driving continuous improvements. This role demands strong technical skills and project management abilities, with an attractive remuneration and training budget.

Benefits

Attractive yearly training budget

Annual performance bonus

Same benefits as permanent employees

Qualifications

• Experience in designing and developing dashboards for service performance monitoring.
• Technical skills in a wide spectrum of IT infrastructure and technologies.
• Basic understanding of cloud services like Azure and AWS.

Responsibilities

• Manage end user IT support services for the Whole-of-Government.
• Project manage contractor service implementations to meet milestones.
• Liaise with agency representatives to improve IT support operations.

Skills

Dashboard design

IT Service Management (ServiceNow)

Cloud Services (Azure, AWS)

Vulnerability Management awareness

Contact center processes

ITIL process knowledge

Project management

Job description

A government technology subsidiary in Singapore seeks a skilled Operation Engineer to enhance user productivity through IT support services. You will manage the end user IT support for government agencies, ensuring high standards of service delivery and user satisfaction. Key responsibilities include overseeing contractor implementations, analyzing support data, and driving continuous improvements. This role demands strong technical skills and project management abilities, with an attractive remuneration and training budget.