Desktop Support Resident Engineer

MTS Global Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading IT support provider in Singapore is seeking a dedicated IT support professional with 2 years of experience. The role requires strong technical proficiency across Windows, Linux, and macOS, along with advanced troubleshooting skills and knowledge of networking concepts. Candidates with certifications such as CompTIA A+ or Network+ will be favored. Excellent communication and customer service skills are essential. Join to provide impactful technical support in a collaborative environment.

Qualifications

• 2 years of experience in providing dedicated IT support, particularly end-user support.
• Ability to learn to support specialized scientific applications.
• Strong communication competency in both written and spoken English.

Responsibilities

• Provide end-user support across multiple operating systems.
• Demonstrate troubleshooting skills for IT issues.
• Manage technical escalations effectively.

Skills

Technical proficiency in Windows

Technical proficiency in Linux

Technical proficiency in macOS

Advanced troubleshooting skills

Knowledge of networking concepts

Customer service skills

Problem-solving skills

Education

Certifications such as CompTIA A+ or Network+

Microsoft Certified: Modern Desktop Administrator Associate

Tools

Microsoft Office / Microsoft 365

SAP ERP Systems (e.g., S/4 HANA, ARIBA)

VPN software

Patch Management Software

Anti-virus software

Job description

• Singapore
• Onsite
• IT

About the Role:

You’ll have 2 years of experience in providing dedicated IT support, particularly end-user support, the team shall demonstrate strong technical proficiency across Windows, Linux, and macOS, coupled with knowledge of information security principles. Ability to learn to support specialized scientific applications is a plus. Collectively, the team shall possess advanced troubleshooting skills across multiple operating systems (Windows, macOS, Linux (Ubuntu, Redhat), strong knowledge of networking concepts, and experience in handling complex technical escalations.

Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate would be advantageous.

Personnel must demonstrate professional communication competency (written and spoken English), customer service, and problem-solving skills.

• i. End-User Computing Devices (EUCD, e.g. Windows Desktops/Laptops, Apple Mac),
• ii. Common desktop applications, but not limited to: Microsoft OS, Microsoft Office / Microsoft 365, Internet Browsers (e.g., Edge, Chrome, Firefox), Adobe Reader, Java Runtime Environment (JRE), Intranet web-based applications, including A*RES internal applications, SAP ERP Systems (e.g., S/4 HANA, ARIBA, SuccessFactors), Anti-virus software, VPN software, Wireless connectivity software, Patch Management Software, Other Applications (e.g., Virtual Desktops and other enterprise tools)
• iii. Handheld Computing Devices including but not limiting to iPads, Tablets, Smart Phones.
• iv. Accessories for Computing Devices including but not limiting to Port Replicators, Docking Stations, Web Cams, DVD/Blu-ray Burners, Kensington locks, Card Readers, Power Adaptors, Input Devices such as Keyboards, Mouse, Digital Pens, Handheld Scanners
• v. External LCD Monitors
• vi. Personal and Network Printers, Label Printers, Document Scanners