Desktop Support Engineer L2 SG

Excis Compliance ltd; Singapore; On-site; SGD 50,000 - 65,000; Full time

Job summary

A global IT support leader is seeking a Desktop Support Engineer in Singapore to provide onsite and remote support for both Windows and Apple devices. Successful candidates should have at least 5 years of IT support experience, particularly with Windows 10 and macOS, as well as exemplary customer service skills. This role offers a supportive environment focusing on professional growth and continuous learning, making it an exciting opportunity to advance your career in IT support.

Benefits

Competitive compensation

Supportive environment

Professional growth opportunities

Qualifications

• 5 years IT support experience with Windows 10, macOS, Microsoft Office.
• Strong networking basics and experience supporting printers and AV systems.
• Ability to lift 50 lbs.

Responsibilities

• Provide onsite and remote support for Windows and Apple devices.
• Manage hardware refreshes, warranty repairs, and asset management.
• Coordinate equipment shipments and ensure timely resolution of service requests.

Skills

IT support experience

Customer service skills

Communication skills

Organization skills

Multitasking skills

Documentation skills

Tools

Windows 10

macOS

Microsoft Office

Job description

Job Description

WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER AT SINGAPORE!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family‑like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth‑oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk‑up support and new hire onboarding.

Requirements

• 5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
• Excellent customer service, communication, organization, multitasking, and documentation skills.
• Ability to lift 50 lbs.
• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

Benefits

At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Singapore and be at the forefront of IT support excellence!