Desktop Support Engineer L2 SG

Excis Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global IT support leader is seeking a proactive Desktop Support Engineer in Singapore. The specified role includes providing onsite and remote support for Windows and Apple devices, managing hardware refreshes, and coordinating IT asset management. The ideal candidate will demonstrate strong troubleshooting skills and the ability to effectively manage service requests in a dynamic environment. Join a supportive and innovative team committed to personal and professional growth.

Qualifications

• Proven experience in providing desktop support for diverse systems.
• Strong troubleshooting skills for both Windows and Apple devices.
• Ability to manage IT assets effectively.

Responsibilities

• Provide onsite and remote support for Windows and Apple devices.
• Manage hardware refreshes and asset management.
• Coordinate equipment shipments and ensure service requests are resolved.

Skills

Onsite and remote support

Troubleshooting across platforms

Inventory control

Tools

Windows

Apple devices

AV systems

Job description

Job Description

WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER AT SINGAPORE!

Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family‑like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

• 6000+ Engineers

• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth‑oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people on your journey with Excis and grow with us!

What You’ll Do

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk‑up support and new hire onboarding.