Desktop support engineer

Axiom Technologies; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading IT solutions provider in Singapore is looking for a dedicated IT Support Specialist. This role involves providing onsite and on-call assistance for desktop computing. The ideal candidate should have at least one year of relevant experience, strong troubleshooting skills across various operating systems, and certifications like CompTIA A+. Excellent customer service and good communication skills are essential for success in this position.

Qualifications

• At least 1 year of experience in a similar role.
• Strong analytical and problem-solving capabilities.
• Good knowledge of Infrastructure support.

Responsibilities

• Provide onsite/on-call support for desktop computing.
• Install hardware and software as needed.
• Troubleshoot PC OS issues effectively.

Skills

Computer OS/Peripherals troubleshooting

Excellent customer service

Troubleshooting skills

Time management

Communication skills

Education

CompTIA A+ Certification

Microsoft Certified IT Professional

Tools

SCCM

Microsoft Office

Job description

Axiom Technologies

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation (understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high‑profile situations while maintaining professionalism under pressure.

Personal Attributes

• Good knowledge of Infrastructure support.
• Strong analytical and problem‑solving capabilities
• Well organized and extremely detail‑oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team‑oriented environment
• A self‑starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In‑depth knowledge of

• Microsoft Office applications
• PC Laptop hardware
• PC Laptop peripherals, including printers

Basic knowledge of

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

• At least two of the following:
• PC Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 01 Years of relevant experience.
• Candidate must be a citizen or PR Holder.