Desktop Support Engineer

JK TECHNOLOGY PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A technology services company in Singapore seeks an IT Support Specialist to maintain IT peripherals, provide onsite and remote support, and troubleshoot issues. The ideal candidate will have a minimum of an ITE/Diploma in IT and at least one year of experience in the IT field, preferably with user support experience. This position offers a 5-day work week, benefits, and potential for a permanent role.

Benefits

5-days work week

CPF

Leave Entitlement

Performance Bonus

Medical claim

Qualifications

• Minimum ITE / Diploma in IT or equivalent.
• At least 1 year of working experience in IT field.
• User support experience is preferred.
• Basic networking support and supporting in OS platform.

Responsibilities

• Maintenance of IT peripherals including backup & recovery.
• Provide onsite support at client's premise, remote support by phone & email.
• Troubleshoot hardware & software issues.
• Interface with other maintenance vendors for problem reporting.

Skills

Customer Service Skills

Good Communication Skills

Ability to work under pressure

Team Player

Initiative

Education

ITE / Diploma in IT or equivalent

Job description

Job Description

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1 year of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast-paced environment

Others

• 5-days work week / w CPF / w Leave Entitlement / w Performance Bonus
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer