Desktop Support Assistant - Automation Manufacturing Industry / 5 days / Woodlands Link [2683]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology services company in Singapore is seeking an IT Support Specialist to provide frontline assistance, troubleshoot issues, and maintain hardware and software. The ideal candidate should have a diploma in Information Technology and preferably 2 years of experience in a relevant role. This position offers a salary range of $3,000 - $4,000.

Qualifications

• Minimum Diploma in Information Technology.
• Preferably with 2 years’ relevant work experience.

Responsibilities

• Providing frontline assistance to end-users.
• Installing and configuring software applications.
• Maintaining and troubleshooting hardware faults.
• Monitoring network-related issues.
• Managing user accounts across systems.

Skills

Troubleshooting technical issues

Network monitoring

Software installation

User account management

IT security measures

Education

Diploma in Information Technology

Job description

Contact Information:
WhatsApp: [phone] (Kyler)
Email: [e-mail]

Job Details:
Salary: $3,000 - $4,000
Location: Woodlands
Working day: Monday – Friday
Working Hour: 8:30am - 6:15pm

Job Description:

• Providing frontline assistance to end-users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
• Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
• Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
• Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
• Ensuring data integrity and implementing backup/recovery procedures to prevent data loss. Additionally, helping users recover lost or corrupted data when required.
• Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
• Provide assistance to issues raised by remote or off-shore employees, analyze and resolve issues via remote access tools or phone support.
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
• Creating and updating documentation for common IT procedures, troubleshooting guides and system configurations to assist users.
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
• Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
• Ensure IT practices and procedures comply with relevant regulations and internal policies.
• Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.

Requirements:

• Minimum Diploma in Information Technology.
• Preferably with 2 years’ relevant work experience.