Desktop / IT Support Engineer

MTC Consulting Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading electronic manufacturing MNC in Singapore is seeking an IT Helpdesk Support professional to manage daily technical assistance and support within the factory environment. Responsibilities include monitoring systems, supporting end users, troubleshooting hardware/software issues, and conducting IT audits. The ideal candidate should possess at least 1 year of relevant experience and foundational SQL skills. This position offers a starting salary of up to $4000 and requires shift work from Thursday to Saturday night.

Qualifications

• Minimum 1 year of working experience in IT helpdesk.
• Proficient in SQL for data pulling.
• Experience in manufacturing system support.

Responsibilities

• Support end users for daily IT helpdesk.
• Monitor the ticketing system for issues.
• Pull system transaction data using SQL.
• Monitor network and server health.
• Support production label printing issues.
• Conduct IT internal audits and training.
• Coordinate onboarding and quitting processes.
• Handle IT asset procurement paperwork.
• Maintain internal Knowledge Base.
• Troubleshoot system and application faults.

Skills

IT helpdesk experience

SQL skills

Analytical skills

Troubleshooting skills

Basic network knowledge

Job description

Brief Summary

• Leading Electronic Manufacturing MNC
• Basic up $4000 (Subject to Exp)
• Thurs- Sat: 7pm-7am
• Working Location @ East area

Responsibilities

• Fully support End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time
• Monitoring ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps
• Pull system transaction data that require fundamental of SQL queries
• Monitor network and server health, support tester and production network to run smooth, elevate issue upon emergency, require basic knowledge of TCP/IP
• Support Production label printing issue (Zebra / Sharp)
• Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time
• Coordinate various onboarding and quitting processes
• IT asset procurement paperwork, installation, configuration, support; license renewal; system / email account creation, revoking, perform buddy check and maintain proper records
• Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis.
• Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems
• Follow SOP to monitor and clear real-time reporting event backlogs

Requirements

• Min 1 year of working experience in IT helpdesk experiences with basic SQL skill
• Good analytics and troubleshooting skill
• Basic network and Wintel System Administration concept
• Experience in manufacturing system (MES/MRP/ WMS) support.

For consideration, kindly submit your CV by clicking “APPLY Now”.

Only shortlisted candidate would be notified.

EA Reg. No: R1988238