Deskside/Desktop Support Engineer

ENNOVATEZ PTE. LTD.; Serangoon Garden Circus; On-site; SGD 45,000 - 65,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an experienced Deskside/Desktop Support Engineer to deliver End User Computing support to multinational companies. Responsibilities include providing level 2 support for Windows OS and troubleshooting hardware/software issues. Candidates should possess a Diploma/Bachelor’s degree in IT and have at least 3 years of deskside support experience. Strong communication skills and a customer-centric approach are essential for this role.

Qualifications

• At least 3 years of IT deskside support experience.
• Proven work experience as a desktop support engineer.
• Excellent problem-solving and multitasking skills.

Responsibilities

• Provide level 2 End User Computing support.
• Handle break fix and IMAC support for deskside equipment.
• Manage inventory of assets and peripherals.

Skills

Windows OS support

Hardware troubleshooting

Software troubleshooting

iOS and Android troubleshooting

Service Desk ticketing systems

Network and server support

Inventory management

Excellent communication skills

Education

Diploma/Bachelor’s degree in computer science or IT

Job description

Deskside/Desktop Support Engineer

We are looking for an experienced full-time deskside engineer to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for iOS and Android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or required to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

You can email your resume to us at [e-mail]