Deputy Manager, Business Office

PARKWAY HOSPITALS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Business Office Manager to oversee a team responsible for ensuring a smooth patient journey from admissions to discharge. The ideal candidate will possess a degree in a relevant field and a minimum of 8 years of experience in customer-facing roles, with strong team leadership and communication skills. This role requires proficiency in Microsoft Office and bilingual abilities to interact with a diverse patient demographic.

Qualifications

• Degree in relevant discipline required.
• Min 8 years experience in customer-facing roles.
• Ability to lead and supervise a team.

Responsibilities

• Manage and meet KPIs related to patient admissions and discharges.
• Prepare monthly billing accuracy reports.
• Conduct departmental meetings and provide operational guidance.

Skills

Team management

Communication skills

Bilingual (English/Mandarin or other dialects)

Problem-solving

Education

Degree in Healthcare/ Business/ Communication/ Finance

Tools

Microsoft Office

Job description

You will be the manager of the team of Business Office staffs, together ensuring a smooth patient journey from admissions to discharge, as well as administrative and operational duties of the department.

Key Accountabilities

• Managing and meeting KPI on admission waiting time, discharge, claims, bills, etc.
• Prepare monthly reports on accuracy of bills
• Reviewing of discounts/ write off reports
• Manage and guide team of Business Office staff which includes rostering, recruitment, appraisal and other manpower related duties
• Conduct departmental meetings and provide advisory to operational issues
• Review and advise team on the next course of action to meet KPI
• Liaise with other departments or section to obtain and provide feedback that will facilitate operational efficiency and effectiveness in their respective sections
• Review and prepares annual departmental budgeting report and cost management
• Perform any other tasks assigned by Superiors

Professional/ Educational Qualifications

• Degree in Healthcare/ Business/ Communication / Finance related discipline
• Computer literacy with advanced proficiency in Microsoft Office
• Great communication skills (speaking and writing) and good negotiation skills
• Bilingual – English preferably Mandarin or other dialects/ languages to communicate with non-English speaking patients from the region
• Experience in leading and supervising a team
• Min 8 years professional experience in customer fronting roles
• Ability to analyse figures and problem areas with proposal to meet target and propose for process improvement

Skills and Knowledge

• Mature team leader with ability to multi-task, patient and tolerant in handling difficult customers
• Effectively bilingual with prior experience in training and guiding staff would be an added advantage.

Working Hours

• Mon - Fri, 8.30am - 6.00pm
• PH, Sat & Sun: OFF (may require to come back work if necessary)
• To remain contactable during after office hours for emergency purpose