Department Manager

Saint Laurent (Singapore) Pte Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading luxury retailer in Singapore seeks a Department Manager responsible for promoting brand engagement and overseeing sales performance. You will lead and coach your team to achieve key business goals while ensuring a high-quality customer experience. The ideal candidate has proven retail management experience and strong leadership skills to foster a positive work environment. This position requires excellent communication and analytical skills for managing store trends effectively.

Qualifications

• Proven experience in a managerial role within retail.
• Strong leadership skills and the ability to motivate teams.
• Excellent communication skills for staff and customer interactions.

Responsibilities

• Ensure customer engagement and maintain brand quality standards.
• Lead team in achieving business KPIs and goals.
• Communicate feedback on store trends to management.

Skills

Sales supervision

Team motivation and coaching

Customer service excellence

Brand promotion

Trend analysis

Job description

ROLE

The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department and store.

He/she represents the company to their best possible ability and is a proactive sales professional who is also responsible for leading, motivating and coaching the team in the achievement of the key business KPIs and goals. They are also responsible for staff development and in ensuring that their department runs in the most effective way possible.

MISSION

Business developer

• Supervise sales to ensure customer engagement and that the qualitative standards required by our brand are maintained
• Ensure that your department is providing excellent customer service on the sales floor, in the fitting rooms and at the cash desk
• Implement action plans defined with the HQ and Store director and guarantee follow up at store level
• Analyse store trends and communicate high quality relevant feedback to the Store Director and Retail Manager

Talent leader and developer

• Communicate technical and stock information related to the product to the Staff in the Department
• Create and maintain a positive and motivating work environment

Process Manager

• Ensure that all the processes comply with legal and safety requirements
• Challenge current processes to ensure efficiency and effectiveness in your department
• Take all the necessary measures to ensure loss prevention and safety in the store

Brand Promoter

• Promote the culture of the brand internally and externally
• Build a network who have an impact on local and international luxury businesses in order to promote customer loyalty, especially with Top Clients and VIPs
• Ensure the store atmosphere upholds brand image
• Always lead by example