Delivery Manager (Front Office Solutions)

FairPrice Group; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading retail technology company in Singapore is seeking an experienced Delivery Manager to join their Front Office Solutions team. This role involves leading the delivery of innovative retail technologies and managing complex projects. The ideal candidate should have over 10 years of experience in digital retail and product management, coupled with a strong understanding of front office systems. This position offers a dynamic environment with opportunities for impactful project outcomes.

Qualifications

• Min 10+ years of experience in digital retail, product management, or delivery roles with proven success.
• Deep understanding of front office systems including POS, app integrations, ESL.
• Strong track record in managing agile delivery and working with cross-functional tech and business teams.

Responsibilities

• Lead end-to-end delivery of front office, retail, and checkout solutions.
• Ensure on-time, on-budget delivery aligned with quality standards.
• Drive the implementation of cutting-edge retail technologies.

Skills

Deep retail industry acumen

AI awareness & application

Problem-solving

Program & program management

Vendor management

Education

Degree in Information Systems, Computer Science or equivalent

Tools

Front office systems

POS systems

AI technologies

Job description

FairPrice Group is seeking a dynamic and results-oriented Delivery Manager to join the Front Office Solutions team. This role will have the unique opportunity to drive the implementation of innovative and scalable retail technologies.

The ideal candidate brings a strong track record in delivering complex transformation initiatives within the retail sector, deep expertise in front office systems, and the ability to lead cross-functional teams in a fast-paced environment.

1. Key Responsibilities

Solution Delivery & Execution:

• Lead end-to-end delivery of front office, retail and checkout solutions
• Oversees the full lifecycle of multiple projects from ideation and design to implementation and post-launch
• Ensures on-time, on-budget delivery aligned with quality standards and business objectives
• Drive vendor/partner evaluation, selection, onboarding and ongoing performance across solutions
• Drive the implementation of cutting-edge retail technologies, including payment integrations, customer tracking, and AI-driven capabilities to enhance personalization and engagement
• Support pilot and scale-up initiatives
• Enterprise Integration: Engineer seamless end-to-end integration between front office solutions and enterprise systems (ERP, Data, Promotions, AI) to automate processes and improve efficiency
• Stakeholder Engagement: Excellent communication, interpersonal, and presentation skills with the ability to effectively collaborate with cross functional team

2. Skills and Competencies

• Deep retail industry acumen: strong understanding of end-to-end retail operations and how various applications support different business functions
• AI awareness & application: Understanding of AI/ML concepts and their potential application across various front office solutions
• Problem-solving: Strong analytical, decision-making and conflict resolution skills
• Program & program management: Expertise in managing complex delivery projects using agile/hybrid frameworks. PMP or Scrum certification is a plus
• Vendor management: Experience managing multiple-vendor ecosystems, offshore teams, and performance SLAs

3. Job Requirements

• Min 10+ years of experience in digital retail, product management, or delivery roles with proven success in rolling out complex in-store technology solutions
• Deep understanding of front office systems including pos, app integrations, esl, ai visions, weighing scales etc
• Strong track record in managing agile delivery and working with cross functional tech and business teams
• Ability to thrive in a fast-faced and complex retail environment
• Degree in Information Systems, Computer Science or equivalent

Work Location: FairPrice Hub (Joo Koon)

Address: 1 Joo Koon Circle, #13-01, Singapore 629117