Data Center Operation Technician, Data Center Operations

Amazon Asia-Pacific Resources Private Limited (Singapore); Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading cloud service provider in Singapore is looking for a Data Center Technician. This role entails maintaining and supporting data center infrastructure, including installation and repair of hardware, and troubleshooting network issues. Ideal candidates have at least 2 years of experience in hardware troubleshooting and a good understanding of cabling standards. This position involves 24x7 shift rotation and offers opportunities for mentorship and career growth within a diverse team.

Benefits

Work-life balance initiatives

Mentorship and career growth resources

Qualifications

• Experience with computer hardware troubleshooting and repair.
• Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies.
• Understanding of IT service management and Data Center environment safety and security.

Responsibilities

• Maintain and upkeep the data center infrastructure.
• Perform server rack installation and hardware break-fix.
• Troubleshoot network and operational issues.

Skills

Computer hardware troubleshooting

Network troubleshooting

Fiber optic and copper cabling standards

Education

2+ years of relevant field experience

Tools

LINUX Operating System

Job description

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

KEY JOB RESPONSIBILITIES

• You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
• Your role and responsibilities include, but are not limited to, server rack installation, hardware break‑fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
• You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
• You will perform on‑call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.
• You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
• More experienced technicians may assist in training less experienced members of the team.
• Involves covering 24x7 shift rotation.

DAY IN THE LIFE

You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.) and follow the instructions in a ticket‑based environment to work on systematic problem resolution and perform routine operational activities on hardware or spare parts, including rack install, server break‑fix, rack decom, etc.

You will perform on‑call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

Show a strong aptitude for troubleshooting and problem solving.

You will be involved with site management and maintain tidiness in operation areas.

Your role involves covering 24x7 shift rotation.

ABOUT THE TEAM

Diverse Experiences—Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

WHY AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

WORK/LIFE BALANCE

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

INCLUSIVE TEAM CULTURE

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

MENTORSHIP AND CAREER GROWTH

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

BASIC QUALIFICATIONS

• Experience with computer hardware troubleshooting and repair
• Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
• 2+ years of relevant field experience

PREFERRED QUALIFICATIONS

• LINUX Operating System, Hardware or Networking certifications.
• Knowledge in cloud computing environments.
• Understanding of IT service management and Data Center environment safety and security.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.