Cyber Fraud Analyst - Security Operation Center (SOC)

CITIBANK N.A.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading global bank in Singapore is seeking a Cyber Fraud Analyst with 5-8 years of experience to manage digital fraud attacks through advanced monitoring and assessment. The role requires strong communication skills and knowledge of current cyber trends. Candidates should have familiarity with tools such as Splunk, SAS, and Teradata, and a Bachelor's degree or equivalent experience. The position involves collaboration with multiple teams to enhance fraud prevention measures and troubleshooting technologies for risk assessment.

Qualifications

• 5-8 years of relevant experience in Cyber Fraud or SOC.
• Strong written and verbal communication skills.
• Proven analytical skills.

Responsibilities

• Monitor, research, and analyze Digital Fraud Attacks.
• Handle high severity issues and escalate as needed.
• Create and maintain operational reports.
• Troubleshoot technical issues with fraud monitoring tech.
• Engage with various teams for fraud detection and prevention.

Skills

Effective communication

Knowledge of Cyber Fraud trends

Intrusion Detection analysis

Understanding of operating systems

Familiarity with web technologies

Experience with Big Data Technologies

Scripting language experience

Vulnerability assessment

Education

Bachelor’s degree or equivalent experience

Tools

Splunk

SAS

Teradata

Job description

Responsibilities:

• The analyst performs monitoring, research, assessment and analysis of Digital Fraud Attacks leveraging various Security Event Monitoring platforms including Web Threat Detection, Real Time Fraud Risk Assessment, Big Data and Digital Application Monitoring tools (Splunk, SAS, Teradata, and enterprise real time fraud detection tools). Previous experience in cyber security operations or incident response is required.
• Follow pre-defined actions to handle BAU and high severity issues including escalating to other support groups.
• Execute daily ad hoc tasks or lead small projects as needed.
• Create and maintain operational reports for Key Performance Indicators and weekly and monthly metrics.
• Perform assessment as well as troubleshooting to help isolate technical issues with the integration of fraud monitoring technologies
• Participate in daily and ad hoc conference calls to manage quality assurance and documentation related tasks.
• Identify areas for tuning use cases to enhance monitoring value.
• Engage with Fraud Policy, Operations, Strategy and other teams for early detection, prevention and mitigation of detected fraudulent activities.

Job Skills/Qualifications:

• Ability to communicate effectively both orally and in writing.
• Strong knowledge of current Cyber Fraud trends including common Account Takeover techniques and banking malware.
• Deep understanding of Intrusion Detection analysis (TCP/IP, packet level analysis) as well as Application Layer Protocols (HTTP). Advanced understanding of various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).
• Knowledge of cutting-edge threats and technologies affecting Web Applications.
• Experience with Big Data Technologies, ETL Tools, Data Warehouse and Business Intelligence technologies is preferred.
• Experience with any scripting language and Splunk is a plus.
• Experience with vulnerability assessment as well as penetration testing or forensic analysis fields is a plus.
• Certifications from EC-Council, GIAC, (ISC)² are preferred [CISSP, CEH, GCIA, GWAPT and CFE].

Qualifications:

• 5-8 years of relevant experience in Cyber Fraud or SOC
• Consistently demonstrates and concise written and verbal communication
• Proven influencing and relationship management skills
• Proven analytical skills

Education:

• Bachelor’s degree/University degree or equivalent experience