Customer Value Director

Temenos Headquarters SA; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A global banking technology leader in Singapore is seeking a Customer Value Director to drive business development and value selling strategies. This role requires a strong analytical background, significant client engagement, and the ability to present strategic insights effectively. Candidates should possess an undergraduate degree in a quantitative field and have 8-10 years of experience in strategy consulting, particularly in banking technology. Proficiency in English is essential, with Mandarin preferred.

Benefits

Maternity leave

Paid civil partnership leave

Family care leave

Recharge days

Study leave

Qualifications

• 8-10 years of strategy consulting experience, preferably in banking technology.
• Strong experience in handling large data sets and deriving actionable insights.
• Proficiency in both English and Mandarin is preferred.

Responsibilities

• Drive the value selling agenda at Temenos.
• Assist sales teams with strategic insights.
• Make executive presentations to C-level stakeholders.

Skills

Communication skills

Analytical ability

Presentation skills

Interpersonal skills

Python/SQL knowledge

Proficiency in Excel

Python/SQL skills

Interpersonal skills

Fast learning ability

Education

Undergraduate degree in quantitative discipline

Post-graduate degree in business

Tools

Excel

Data visualization tools

SQL

Job description

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state‑of‑the‑art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open‑minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

Reporting to the MD of APAC, the Customer Value Director role is part of the Customer Value team that drives proactive business development as well as existing sales opportunities at prospects and clients, based on a tested value selling methodology. The methodology, aligned with the value lifecycle for business‑led technology transformations, helps drive the value agenda at existing clients and prospects. Over the last 7 years, the small but highly skilled team has successfully introduced value selling to an effective, motivated sales and pre‑sales organization within a growing market‑leading technology innovator, in one of the most dynamic and interesting industry sectors.

The role requires an astute, articulate individual who will assist Temenos’ sales and pre‑sales teams with strategic insights. It involves learning and increasing banking business knowledge quickly. Direct contact with senior clients and a high degree of independence are a pre‑requisite.
The primary responsibility is to drive the value selling agenda at Temenos. This involves working closely with the Customer Value Director on lead and sales opportunities.

In addition, the Customer Value Director complements Sales and Pre‑Sales in ensuring value messaging in all Temenos client engagements in their allocated region, aligns with Sales Management on key sales priorities, delivers executive presentations to key C‑level stakeholders at the bank/partners and prepares bank‑specific value presentations, during deal execution.

The role is strongly analytical as well as client‑facing with a strong element of consultative sales.

OPPORTUNITIES

• You will work on large data sets, including handling and examining data for benchmarking, using these to diagnose/solve a bank’s challenges or provide insights to help improve efficiency and business performance. Python/SQL skills will be beneficial.
• You will take responsibility for deliverables ranging from periodic benchmarking activities to bespoke collaborative business cases with clients involving collecting data, interviewing client staff, planning and facilitating workshops and translating conclusions into recommendations.
• You will play a leading role on initial data collection, analysis, data visualization and communication of the resulting actionable insights to C‑level executives.
• You will provide business intelligence and decision support for business development activities via market research and consulting‑like presentations for banking technology, particularly for their allocated region.
• You will assist the regional sales team in utilizing the Value Discovery platform effectively.
• You will increase knowledge of banking industry with a strong regional focus.
• You will have high level of direct client exposure including the C‑level.
• This role requires travel of at least 40% of the time for client engagements across the region.

SKILLS

• You should have an undergraduate degree in a quantitative discipline (Mathematics / Statistics / Science / Engineering); a post‑graduate degree in business is beneficial.
• You should have at least 8-10 years/proven track record of strategy consulting from a top tier consulting firm with strong experience in banking, preferably banking technology.
• You should have demonstrated good communication, presentation and interpersonal skills to establish interest, trust and credibility both, with Temenos Sales and Pre‑Sales teams and at the client.
• You should have proficiency in mathematical reasoning, Excel and financial modelling.
• You should have exceptional analytical ability including interpretation of large data sets and deciphering the findings into clear messages and visuals.
• You should have self‑motivation, ambition, independence, organisation, focus, and be a collaborative team player passionate about sales.
• You should have excellent story boarding skills.
• You should have excellent analytical and critical thinking / reasoning skills.
• You should have fast learning ability with the capacity to operate independently.
• You should have strong interpersonal skills as a team player.
• You should have a strong work ethic.
• You should have an entrepreneurial and creative mindset.
• You should have proficiency in English, both written and verbal. Proficiency in Mandarin is preferred.

VALUES

• Care deeply about understanding client needs and delivering tailored value‑driven solutions.
• Commit fully to driving the value selling agenda with independence and strategic focus.
• Collaborate closely with sales, pre‑sales, and senior stakeholders to align priorities and deliver impact.
• Challenge assumptions and conventional approaches to unlock innovative business‑led technology transformations.

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership.
• Family care: 4 weeks of paid family care leave.
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge.
• Study leave: 2 weeks of paid leave each year for study or personal development.

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