Customer Technical Manager

Gulfstream; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading aviation company in Singapore is seeking a Customer Technical Manager to oversee complex customer support events related to Gulfstream aircraft. The ideal candidate will have a Bachelor's Degree and over 10 years of relevant aviation experience, including 3 years with specific Gulfstream models. Responsibilities include resolving customer issues, coordinating project support, and developing programs to minimize aircraft downtime. This full-time position offers a dynamic work environment with opportunities for travel.

Qualifications

• 10 years of related aircraft maintenance or operations experience.
• 3 years maintenance or operations experience with specific Gulfstream aircraft model.
• Supervisory or Management experience required.

Responsibilities

• Resolve customer support issues and manage complex support events.
• Coordinate projects and technical support for customer maintenance operations.
• Develop preventative programs to reduce aircraft downtime.

Skills

Aircraft systems knowledge

Project management

Experience in customer support

Education

Bachelor’s Degree in Management, Aviation Maintenance or Engineering Technology

Tools

Microsoft Office

Job description

Customer Technical Manager in GAC Singapore

Unique Skills

At Gulfstream our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect and integrity we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive so does our mission.

Education and Experience Requirements

Bachelor’s Degree in Management, Aviation Maintenance or Engineering Technology required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 10 years of related aircraft maintenance or operations experience. 3 years maintenance or operations experience with specific Gulfstream aircraft model (i.e. GV / G550 / G450 / GIV / GII / GIII / G100 / G200). Supervisory or Management experience required. A&P (FAA Airframe and Powerplant) license preferred.

Position Purpose

The Customer Technical Manager acts as the primary representative for customer interactions when managing complex support events and aspects related to Gulfstream model aircraft maintenance operations and programs affecting customer operations. Recovering relationships between Gulfstream and customer via complex problem resolution. Customer Technical Managers develop and maintain effective controls for budgets, manpower, usage schedules, procedures and policies to achieve maximum utilization of all resources during support events.

Job Description

Principle Duties and Responsibilities

Essential Functions

• Under the guidance of VP of Field Services, Director of Technical Support and Regional Directors helps to resolve customer support issues.
• Travel to Gulfstream/AWRF facilities or remote locations as the project manager to coordinate support for complex support events.
• Coordinate with Gulfstream/AWRF facilities or remote locations as the project manager to coordinate support for complex Managed Programs and/or Reliability Enhancement events.
• Tactical oversight of escalated customer issues to include coordination of complex maintenance projects and service center events and the elements used to resolve them such as TechOps engineering part sales, FAST and SC resources.
• Identify, develop and implement programs that help prevent future aircraft downtime that will meet Customer Support business priorities.
• Responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance operations and programs.
• Provides coordination and communication with the following Customer Support and Production areas: TechOps, FlightOps, Maintainability, Material Services (Spares & GSE), Publications, RSM, Service Center, Reliability, Technical Training (Gulfstream Customer & FSI) and Warranty Administration etc.
• Lead or participate as member of a team in special teams, special fleet campaigns, regional calls, regional activities, customer visits, routine scheduled customer calls, CAB clinics and other customer‑centric forums.
• Acts as a Regional Customer Support Manager responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance operations and programs.
• Administering Customer Sat and/or advocating warranty coverage for escalated customer events.
• Provide written & verbal responses to all levels of customer organization as well as written & verbal updates to Gulfstream organization.
• Provide remote Technical Operations support when not supporting complex AOG events.
• Responsible for authoring, maintaining and editing Customer Technical Manager Standard Operating Procedures (SOPs) to reflect job responsibilities, accuracy and improvements based on lessons learned.

Other Requirements

• Must have thorough knowledge of aircraft systems, troubleshooting technical manuals, systems and aircraft maintenance records system.
• Experience in project management and team performance.
• Understanding of PC and Mainframe computer applications including the use of standard computer word processing programs (i.e. Microsoft Office) and appropriate typing skills a plus.

Additional Information

Requisition Number: 228978

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full‑time

Posting End Date: 11 / 04 / 2025

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Required Experience: Manager