Customer Support Specialist — WhatsApp & Phone Help

Lalamove; Remote; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking customer service representatives who will provide support via WhatsApp and calls, assist clients with delivery orders, and resolve issues. Ideal candidates should possess strong communication skills and be adaptive to client needs. This role requires working independent shifts during weekends and public holidays. Company will provide a laptop and SIM card. Candidates should be self-starters and responsible in their approach to work.

Qualifications

• Great customer service, communication and interpersonal skills.
• Able to work independently with minimal supervision.
• Problem solving ability and adaptable to changing needs from clients.
• Self-starter and responsible.
• Experience using different online channels to communicate with Clients.

Responsibilities

• Providing WhatsApp and call support to clients in a timely manner.
• Assisting clients on their delivery orders.
• Monitoring the delivery orders for our clients.
• Resolve delivery issues faced by customer.

Skills

Customer service skills

Communication skills

Interpersonal skills

Problem solving

Adaptability

Job description

A logistics company in Singapore is seeking customer service representatives who will provide support via WhatsApp and calls, assist clients with delivery orders, and resolve issues. Ideal candidates should possess strong communication skills and be adaptive to client needs. This role requires working independent shifts during weekends and public holidays. Company will provide a laptop and SIM card. Candidates should be self-starters and responsible in their approach to work.