Customer Support & Onboarding Specialist

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading integrated security solutions provider in Singapore is looking for a dedicated Customer Support Executive. In this full-time role, you will provide exceptional service, handle inquiries, and ensure satisfaction for clients. Requirements include a diploma or degree in a relevant field, strong customer service and problem-solving skills, and the ability to work in a dynamic environment. The company offers competitive salary and benefits, along with opportunities for career advancement.

Benefits

Competitive salary

Performance-based bonuses

Health and wellness benefits

Professional development opportunities

Qualifications

• Strong customer service and problem-solving skills are essential.
• Ability to work in a fast-paced and dynamic environment is necessary.
• Strong written and spoken communication skills in English are required.

Responsibilities

• Gather client information for system setup and assist in user training.
• Handle customer queries and record customer feedback.
• Manage inbound and outbound calls effectively.

Skills

Customer service

Problem-solving

Communication skills

Basic IT literacy

Proficiency in Microsoft Office

Education

Diploma or Degree in Business, Administration, IT or a related field

Tools

CRM / ticketing system

Job description

A leading integrated security solutions provider in Singapore is looking for a dedicated Customer Support Executive. In this full-time role, you will provide exceptional service, handle inquiries, and ensure satisfaction for clients. Requirements include a diploma or degree in a relevant field, strong customer service and problem-solving skills, and the ability to work in a dynamic environment. The company offers competitive salary and benefits, along with opportunities for career advancement.