Customer Support Officer

WSH EXPERTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service-oriented company in Singapore is seeking a candidate to conduct customer satisfaction surveys, manage office administration, and provide support. The role requires at least 4 O level passes, good communication skills, and training in telephone techniques. Strong IT skills are preferred. Interested candidates should send their CV to the provided email.

Qualifications

• Experience in analyzing customer satisfaction surveys.
• Proficient in handling media platforms and public support.
• Trained in basic telephone handling techniques.

Responsibilities

• Conduct and prepare weekly and monthly Customer Satisfaction Survey reports.
• Handle media platforms and provide public support.
• Perform coordination duties including answering calls and managing contractors.

Skills

Customer Satisfaction Analysis

Communication

Office Administration

Education

At least 4 O level passes including English

Job description

Responsibilities

• Conduct and prepare, weekly and monthly reports on Customer Satisfaction Survey (200 cases per month or 50 cases per week with monthly report)
• Handle media platforms and provide support to the Public
• Performs coordination duties, including answering of phone calls, reminder calls to contractors and/or deployment of contractors
• Reply of emails to Town Council's general mailbox.
• Office administration, such as filing of records and compiling of Call Statistics Reports, etc.

Requirements

• Atleast 4 O level passes including English
• IT inclined & web savvy
• Properly trained on basic telephone handling techniques

If the responsibilities matches with your profile, kindly share your updated CV/resume to Aparna at [e-mail].