Customer Support Manager

Rolls-Royce; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading global engineering company seeks a Customer Support Manager in Tukang, Singapore. This role focuses on providing technical support for diesel/gas engines and commissioning operations within the APAC region. Candidates should have a degree in engineering and 7–10 years of experience in service operations. Strong technical knowledge in power generation systems is essential, along with excellent communication and problem-solving skills. Willingness to travel is required. A competitive compensation package is offered.

Qualifications

• 7-10 years of related work experience in service operations or commissioning.
• Experience with testing and commissioning power generators.
• Willingness to travel regionally for service support.

Responsibilities

• Provides 2nd Level technical support for engines in the APAC region.
• Works with the project team to resolve operational issues.
• Collaborates on service solutions and repair proposals.

Skills

Technical knowledge of power generation systems

Planning and coordination skills

Strong communication abilities

Problem-solving mindset

Multitasking skills

Education

Degree/Diploma in Electrical/Mechanical/Mechatronic Engineering

Tools

Generator Control Panel

Power generators

LV/MV Switchboards

Job description

Location:

Location: Tukang, Singapore (West)

Only candidates with the legal right to work in Singapore will be considered. Applicants without this eligibility will not be considered.

Why join Rolls‑Royce?

At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and we are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls‑Royce, you'll have the opportunity to work on world‑class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high‑performance culture.

Position Summary

Customer Support Manager (Datacenter 2nd Level support & Service Operations APAC) will provide technical and customer support services for our MTU supplied gensets/controls and other equipment, if possible, assist project team to support 3rd Party products and are usually supported by external suppliers. This person will provide technical support for ensuring that mechanical, electrical, and other types of systems and equipment are properly installed, connected, tested, and functioning as intended.

What You Will Be Doing

Customer Support regional duties and responsibilities

• Provides 2nd Level technical support for all Diesel/Gas engines (4000, 2000, 1600). Focus electronics, automation (Foxbat, EnergetIQ, Dive etc.) and software support, simulations to APAC distributors, and PSB projects.
• Attends technical enquiries and works with Factory's Global Service Level 3 and R&D.
• Organizes investigations, troubleshooting, and service quality improvement activities and follows through until resolution.
• Evaluates engine/gensets/systems operating data. Troubleshoots mechanically on engines, complex automation, electronic and systems issues.
• Analyzes, ascertains, and performs differentiation that the defects are warrantable or commercially chargeable.
• Works with Project team and APAC distributor service Team to handle troubleshooting and defects claims both local and overseas within APAC region.
• Assists CiF Manager and Parts Technical teams to manage the service information and verify the parts compatibility and technical correctness.

Aftermarket & Service Sale Support

• Collaborates with service sales and technical teams to support service solutions, repair proposals, and post‑commissioning service offerings.
• Assists Service Sale to review quotations for service activities, repairs, and project‑specific service requirements.
• Contributes to standardization of commissioning practices and knowledge sharing across the regional service organization in APAC region.

Commissioning & Service Operations Management

• Depending on the scope of supply, participates in project technical specifications on Engineering Reviews and Engineering Validation Activities, Studies, Operability, Commissioning in design and Commissioning Procedures.
• Participates and contributes to review various complex commissioning deliverables, analyzes the documents, and highlights the shortfalls through vigorous review process and addresses these shortfalls with the sales/project team.
• Participates in meetings with the project team to review issues and provides support where necessary.
• Provides technical oversight during commissioning to resolve issues, mitigate risks, and ensure compliance with specifications.
• Works with Project Team to verify and close out product/operation issues associated with the package.
• Supports Hyperscale Key Accounts customers, network and 1st Levels to support on‑site or remotely for product issues investigation.
• Works on assigned tasks from time to time.

Position Requirements

• Minimum Degree/Diploma in Electrical / Mechanical / Mechatronic Engineering or related Engineering Disciplines.
• 7–10 years of related work experience in service operations, commissioning, or technical support in diesel/gas engines and power generation, energy systems, or OEM Generator sets. Data center infrastructure and facility knowledge a plus.
• Experience with testing LV/MV Switchboards, commissioning power generators. A LEW license Grade 7/8/9 is a plus.
• Capable of testing and calibration of Generator Control Panel and assisting 3rd party supplier on Electrical switchboard and its components, troubleshooting and clear understanding of diesel engines electrical and mechanical system specification.
• Familiar with diesel/ gas engines and generators set project testing procedures and applicable rules and regulations of regulatory bodies (e.g., SS, ISO 3046, 8528).
• Holding of WSQ/HS&E safety certifications or equivalent is a plus.
• Willingness to travel regionally for service support in APAC region.

Skills & Competencies

• Strong technical knowledge of power generation systems, commissioning workflows, and service operations.
• Excellent planning, coordination, and multitasking skills with the ability to manage multiple commissioning streams.
• Strong communication, stakeholder management, and customer engagement abilities.
• High attention to detail with a structured and problem‑solving mindset.
• Able to work effectively in fast‑paced, dynamic project environments.
• Willingness to travel regionally for project and service support.

Preferred Qualifications

• Prior experience with MTU engines or power generation systems.
• Knowledge in hybrid, electrified, or digitalized power solutions.
• WSQ/NEBOSH safety certifications or equivalent.

About MTU Power Systems

Power Systems is the Rolls‑Royce business which provides world‑class power solutions and complete life‑cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi‑year transformation programme aims to turn Rolls‑Royce into a high‑performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls‑Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

Relocation assistance is not available for this position.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Services Supp/Tech Reps

Posting Date

03 Dec 2025