Customer Support Executive

Chemoscience Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading laboratory services company in Singapore is looking for a Sales Coordinator to support the sales team in processing orders, handling customer inquiries, and maintaining reports. The ideal candidate should have a Diploma or Degree in Business Administration, along with 2-3 years of experience in sales support or customer service in the science industry. Excellent communication skills and the ability to work well in a team are essential for success in this fast-paced environment.

Qualifications

• 2-3 years of experience in Lab sales, sales support or customer service in science industry.
• Ability to work well with teams and have a proactive attitude.

Responsibilities

• Coordinate and liaise with service team to process customer’s order accurately.
• Provide administrative sales support to sales team.
• Handle tele-sales and email enquiries.

Skills

Good written and spoken English

Excellent communication skills

Strong interpersonal skills

Efficient time management skills

Education

Diploma/Degree in Business Admin or related field

Job description

Key Responsibilities

• Coordinate and liaise with service team to process customer’s order accurately and timely based on work order.

• Maintains effectively day to day contact with customers and vendors in order to update business activities. Ensure accuracy and timeliness when keying sales order entries

• Provide administrative sales support to sales team.

• Data entry and filing.

• Handling of purchase orders (PO), issuing delivery orders (DO), invoice and etc.

• Maintaining daily and monthly report.

• Other ad hoc duties as and when assigned.

• Providing sales coordination work and support to sales team

• Handle tele-sales and email enquiry

• Other general admin duties as assigned

Job Requirements

• Diploma/Degree in Business Admin or related field

• 2-3 years of experience in Lab sales, sales support or customer service in science industry

• Good written and spoken English

• Excellent communication skills required

• Strong interpersonal skills with the ability to communicate effectively

• Efficient time management skills with the ability to stay focused on primary business objective in a fast-paced environment

• To be able to work well with teams and have a proactive attitude. and have a proactive attitude.