Customer Success Partner Expert

SAP; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading technology company in Singapore is seeking a Customer Success Partner Senior Advisor. This role involves proactively engaging with clients to ensure their success with SAP's cloud solutions. Candidates should have 4-15 years of experience in customer engagement, strong communication, and analytical skills. A bachelor's degree is required. The position provides an opportunity for growth in a supportive environment that prioritizes employee wellbeing.

Benefits

Continuous learning and skill growth

Great benefits

Inclusive company culture

Qualifications

• 4 – 15 years of experience in SaaS or Cloud Solutions.
• Experience managing customer engagements including commercial responsibilities.
• Strong analytical and communication abilities.

Responsibilities

• Engage with customers to achieve business outcomes.
• Support customers with SAP cloud solutions.
• Monitor adoption and consumption of services.

Skills

SaaS or Cloud Solutions experience

Managing customer engagements

Excellent communication skills

Excellent analytical skills

Education

Bachelor's degree equivalent

Job description

Overview

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Responsibilities

The Customer Success Partner Senior Advisor – HXM proactively engages with an assigned portfolio of less complex customers to achieve business outcomes by supporting the customer’s executives within a customer’s buying center. This is done with the close support of manager or peers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. With the oversight from management, the CSP has supportive responsibility for assuring the continuity of the customer’s cloud subscription‑based solutions and maximizing their usage at the product level. They are also supported by multiple CE&X life‑cycle relevant centers of experts.

Main areas of responsibility are:

• Supportive responsibility for customer’s success with SAP cloud subscription solutions with a given Domain or scope of assignment
• Supports execution of LoB/Buying Center level Relationship Assessments.
• Supports development, maintenance, and actioning buying center or LoB‑level Outcome Success Plan (OSP).

Engagement & Coordination:

• Supports coordination of success resources across SAP to accomplish customer’s desired outcomes.
• Is supported by the CE&X Centers and other SAP resources for deeper subject matter expertise when required.

Consumption & Commercials:

• Supports monitoring LoB(s) adoption / consumption and documents business impact.

Qualifications

Experience Requirements:

• 4 – 15 years of experience in the following areas:
• SaaS or Cloud Solutions experience a plus.
• Managing customer engagements including commercial experience.
• Excellent communication skills.
• Excellent analytical skills.

Education:

Bachelor's degree equivalent.

Benefits & EEO

Bring out your best. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion. SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process. For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.