Customer Success & Operations Manager

Eat.Transform Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premium meal preparation brand in Singapore seeks a Customer Success & Operations Manager to manage customer communications, oversee operations, and coordinate logistics. The role requires strong organizational skills, attention to detail, and experience in the F&B or hospitality sector. This position offers a salary of SGD 4,000 – 5,000 per month and includes medical insurance and performance bonuses, enticing candidates to grow with a fast-scaling company in the food service industry.

Benefits

Medical insurance after 3 months

Performance bonus based on individual and company performance

Opportunity to grow with a fast-scaling premium food brand

Qualifications

• Strong organisational and execution skills with high attention to detail.
• Prior experience in F&B, meal prep, logistics-heavy DTC, or hospitality brands is preferred.
• Comfortable working with operational systems and order management tools.

Responsibilities

• Act as the central bridge between customers, kitchen operations, logistics partners, and suppliers.
• Respond promptly to customer queries via WhatsApp and email.
• Work closely with the Logistics team to oversee weekly delivery execution.

Skills

Organisational skills

Customer communication

Logistics coordination

Adaptability

Attention to detail

Education

Experience in F&B or hospitality

Tools

Microsoft Office tools

AI tools

Job description

Customer Success & Operations Manager

TSquared Eats | Singapore

Salary: SGD 4,000 – 5,000 per month

Work Schedule: 5 days/week (Off on Wednesday & Sunday)

About TSquared Eats

TSquared Eats is a premium, nutrition-focused meal preparation brand in Singapore, built for individuals who value performance, health, and consistency. We specialise in chef-crafted, macro-calibrated meals, combining culinary quality with operational precision to deliver a seamless weekly experience for our customers.

As part of the wider TSquared ecosystem, we operate at the intersection of food, health, and lifestyle, serving a loyal and growing customer base that expects reliability, responsiveness, and quality—every single week.

Role Overview

This is a hands‑on, high‑ownership role combining customer communication, order management, and end‑to‑end operational execution. You will act as the central bridge between customers, kitchen operations, logistics partners, suppliers, and internal teams, ensuring a seamless weekly experience from order to delivery.

Key Responsibilities

• Customer Success
  • Respond promptly to customer queries via WhatsApp Business, WhatsApp API, and email
  • Send weekly order reminders and communications to customers via WhatsApp API
  • Consolidate, amend, and adjust customer orders on a weekly ordering cycle
  • Ensure accuracy of customer selections, preferences, and changes before kitchen cut‑off
  • Proactively resolve issues to maintain high customer satisfaction and retention
• Operations
  • Work directly with the Head Chef to monitor:
    • Food quality and consistency
    • Inventory levels and stock planning
    • Kitchen workflow and team readiness
  • Coordinate with suppliers to ensure:
    • Timely delivery of raw materials
    • Correct quantities and specifications ordered
  • Identify and source new suppliers to improve quality, reliability, and pricing
  • Collaborate with the Accounts team to ensure accurate recipe costing and margin control
  • Work with the kitchen team to ensure meals are:
    • Correctly packed
    • Clearly labelled
    • Properly sorted for delivery and dispatch
• Logistics & Delivery Coordination
  • Work closely with the Logistics Team / delivery partners to:
    • Communicate customer‑specific delivery requests and instructions
    • Update changes arising from order amendments or special requests
    • Oversee weekly delivery execution, ensuring routes, schedules, and volumes are aligned
    • Monitor delivery performance and proactively resolve delivery‑related issues
    • Act as the point of coordination between customers, kitchen, and logistics when exceptions arise

Who We’re Looking For

• Strong organisational and execution skills with high attention to detail
• Ability to learn and adapt quickly to new software platforms and internal systems
• Comfortable handling customer‑facing, operational, and logistics coordination responsibilities
• Clear and confident communicator, especially over WhatsApp and email
• Prior experience in F&B, meal prep, logistics‑heavy DTC, or hospitality brands is preferred
• Decent working knowledge of Microsoft Office tools (Excel, Word, Outlook), including managing spreadsheets, trackers, and basic reports
• Comfortable working with operational systems, order management tools, and internal dashboards
• Familiarity with AI tools (e.g., ChatGPT, basic automation or workflow tools) to improve productivity and operational efficiency
• Calm under pressure, solutions‑oriented, and operationally sharp

Work Arrangement & Benefits

• Workdays: 5 days per week
• Off days: Wednesday & Sunday
• Medical insurance after 3 months
• Performance bonus based on individual and company performance
• Opportunity to grow with a fast‑scaling premium food brand within the TSquared ecosystem

Compensation

SGD 4,000 – 5,000 per month, commensurate with experience.