Customer Success Manager, IT Operations (DSC/JH)

ST ENGINEERING INFO-SECURITY PTE. LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Customer Success Manager to lead the delivery and support of Maintenance Systems projects. This role involves managing project documentation, ensuring compliance, and actively engaging with various stakeholders. Candidates should have strong experience in IT infrastructure vulnerabilities and Cyber Security, alongside team management capabilities. The position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Strong experience in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
• At least 2 years of experience in team management.
• Minimum of 3 years of experience in Cyber Security.

Responsibilities

• Participate in project and Maintenance Systems meetings, proposing improvements.
• Supervise ongoing projects and Maintenance Systems.
• Evaluate technical issues and collaborate with engineers for solutions.
• Manage project documentation and ensure compliance.
• Coordinate with external service partners for project execution.

Skills

IT infrastructure vulnerability assessment

Cyber Security

Team management

Negotiation skills

Report generation and analysis

Education

ITIL certification

Job description

Company Description

Singapore Technologies Engineering Ltd

Job Description

We are seeking a Customer Success Manager to play a pivotal role in ensuring the successful delivery and ongoing support of Maintenance Systems and projects. This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure customer satisfaction, system reliability, and operational excellence.

Responsibilities

• Participate in project and Maintenance Systems meetings, proposing improvements where necessary.
• Supervise ongoing projects and Maintenance Systems, coordinating team members to maintain workflow and timelines.
• Evaluate potential technical issues and collaborate with engineers to develop effective solutions.
• Manage project‑related documentation, ensuring all materials (e.g., system extensions, tech‑refresh, obsolescence replacements) are current and properly stored.
• Liaise with backend support groups to ensure Maintenance Systems' fulfilment and compliance.
• Coordinate with external service partners and contractors to facilitate project and maintenance execution.
• Effectively engage key stakeholders in decision‑making and execution processes.
• Strong negotiation skills with both internal and external stakeholders.
• Generate and analyse monthly reports, presenting insights and updates to end customers.
• Oversee system transitions from project delivery to maintenance phase, ensuring smooth handovers and operational readiness.
• Familiarity with Service Operation metrics and system availability requirements.
• Manage project budgets, including planning, designing, and defining scope and deliverables.
• Uphold quality assurance standards and ensure best‑in‑class deliverables.
• Proactively monitor project progress and apply corrective actions to resolve issues.
• Build and maintain high‑performing teams aligned with service management goals.

Requirements

• Strong experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
• Certification in ITIL is preferred
• At least 2 years of experience in team management
• Have at least 3 years of experience in Cyber Security

Work location: Jurong East