Customer Success Manager - BytePlus - Singapore

BYTEPLUS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading cloud solutions provider in Singapore is seeking a Technical Account Manager to build and maintain relationships with clients. The role requires 5+ years of experience in customer success. You will manage technical issues and guide customers on cloud migration and project management. Candidates must have a strong understanding of cloud and AI products. The position offers benefits like a meal allowance and is integral to fostering a positive team atmosphere.

Benefits

Meal allowance

Positive team atmosphere

Qualifications

• 5+ years of experience in roles like Technical Account Manager or Project Manager.
• Deep expertise in cloud solutions or AI products.
• Experience with E-commerce, Media, or Gaming industries.

Responsibilities

• Build and maintain relationships with stakeholders.
• Serve as primary customer liaison for technical issues.
• Plan and execute migration and deployment projects.
• Stay current with cloud and AI technologies.

Skills

Customer Relationship Management

Technical Guidance

Project Management

Cloud Technologies

AI Products

Thought Leadership

Job description

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job highlights

• Positive team atmosphere
• Meal allowance

Responsibilities

• Proactive Customer Relationship Management - Build and maintain strong, long-term relationships with key stakeholders at customer organizations. Serve as the primary point of contact for technical issues and issue escalations. Identify and recommend solutions for customers' evolving needs and challenges.
• Technical Guidance and Support - Serve as the primary customer liaison during the post-sales phase. Gain in-depth understanding of customers' business scenarios and summarize product application best practices in real customer use cases.
• Project Management & Ownership - Collaborate with customers to plan and execute migration, deployment, and expansion projects. Monitor progress (e.g., cloud migration projects) and provide regular updates and technical support to stakeholders. Own project delivery to ensure on-time completion.
• Thought Leadership - Stay current with the latest cloud, AI, and ML technologies and industry trends. Contribute to developing best practices, industry insights articles, and technical documentation.

Qualifications

• 5+ years of proven experience as a Technical Account Manager, Cloud Solution Architect, Customer Success Manager, or Technical Project Manager.
• Deep expertise in cloud or AI products from major cloud providers.
• Industry experience: Preferred experience collaborating with DNBs, ISVs, and SIs across verticals including E-commerce, Media, Entertainment, Gaming, Education, etc.
• Collaborative team player who fosters positive team morale, sets clear goals, and drives successful delivery.