Customer Success Manager - Accounting

XION.AI PTE. LTD.; Remote; SGD 80,000 - 100,000; Full time

Job summary

A growing fintech startup in Singapore is seeking a Customer Success Manager to ensure client satisfaction and smooth operations. You will be responsible for managing client interactions, troubleshooting issues, and coordinating deliverables while collaborating with teams. Ideal candidates will have a strong background in accounting or finance, excellent communication skills in English, and thrive in a remote work environment. Flexibility and a problem-solving mindset are key for this role.

Qualifications

• Strong problem solver who enjoys challenges.
• Fluent in English, both written and spoken.
• Confident and effective communicator.

Responsibilities

• Act as the primary point of contact for virtual and other clients.
• Troubleshoot and triage client issues.
• Coordinate client deliverables with the operations team.
• Work closely with accounting and product teams.

Skills

Problem-solving

Communication

Client management

Education

Diploma or Degree in Accounting/Finance

Job description

Join Counto –Transforming Financial Compliance Through Automation!

Visit us at: https://counto.sg

Be part of the automation revolution reshaping the financial compliance industry! At Counto, we’re redefining how businesses handle compliance by leveraging automation to deliver smarter, more efficient, and more affordable accounting, tax, corporate secretarial, and payroll services.

We are a rapidly growing fintech startup that values excellence, flexibility, and work‑life balance. Although we work hard, we are also a family-friendly team — fun fact: 70% of our employees are women, many of whom are working mothers! As a remote‑first company, you’ll primarily work from home while collaborating with our diverse global team.

As a Customer Success Manager, you’ll take on multiple responsibilities and play a key role in ensuring client satisfaction and smooth operations. Accounting background is a must for this job.

Role: Customer Success Manager (Virtual Customers & Clients)

Key Responsibilities

• Act as the primary point of contact for Virtual and other clients
• Troubleshoot and triage client issues, offering practical and innovativesolutions
• Coordinate client deliverables with the operations team
• Work closely with the accounting and product teams to enhance product features based on client feedback

You’re an Ideal Fit

• Are a strong problem solver who enjoys challenges
• Prefer remote work and value flexibility
• Are friendly, professional, and enjoy working with colleagues from various nationalities
• Are excellent in English (written and spoken)
• Must have a background in accounting/finance (Diploma / Degree)
• Are a confident and effective communicator

Job Details

• Job Type: Full-time
• Work Arrangement: Remote (Work from Home, with occasional office days and visiting clients)
• Schedule: Monday to Friday

Application Questions

• Are you a qualified Accountant?
• Do you have strong communication and writing skills in English?