Customer Success Manager

Macdonald & Company; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global Data Centre developer is seeking a Customer Success Manager for their team in Singapore. This full-time role focuses on providing exceptional service to key customers, requiring strong communication, customer advocacy, and operational experience in a technical environment. The ideal candidate will have 5-7 years of operational experience, along with a bachelor's degree in a relevant field. They will engage with senior leaders, manage client relationships, and anticipate customer needs throughout their lifecycle with the company.

Qualifications

• 5-7 years of operations experience in Tech, Telecom, or Network Operations.
• Strong executive presence and ability to engage with senior leaders.
• Ability to build relationships quickly with internal and external customers.

Responsibilities

• Be an ambassador and advocate for customers.
• Spark initiatives for change, success, and consistency.
• Proactively communicate with customers to meet their needs.

Skills

Customer advocacy

Change management

Communication

Conflict resolution

Education

Bachelor's degree in business, Marketing, IT/Engineering

Tools

Sales platforms

CRM systems

Job description

Job Summary

A global Data Centre developer, owner-operator is searching for a Customer Success Manager to join their team on a full-time basis in Singapore.

The Customer Operations team is the front-line for customer experience. As a Customer Success Manager, the successful candidate will be tasked with providing high touch, red-carpet service to some of this company’s largest customers.

The successful candidate for this role will have a strong executive presence and be comfortable interacting with Senior Leaders from the world’s largest companies on a regular basis.

Responsibilities

• An ambassador – You will be an advocate for customers. collaborate and align across global functions with complete transparency
• A catalyst – You will spark initiatives of change, success, and consistency
• Owner – You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability
• A difference maker to Customers and Stakeholders
• Maintain a holistic understanding of your customers portfolio; be proactive in anticipating their needs
• Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management
• Leverage your relationship with customers along with in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs.
• Partner with Sales and Portfolio teams to execute renewal agreements and identify customers that may be candidates for expansion to colo, scale and/or hyperscale solutions.
• You will also posses and have the ability to manage: Critical Awareness, Corporate Acumen, Communications and Conflict Resolution

Qualifications

• Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university
• 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field
• The ability understand customer needs within a technical environment
• An ability to build both internal and external (customer) relationships quickly
• Strong communication skills – proficiency in languages other than English is a benefit but not a must
• Familiarity with sales platforms and CRM systems

If you are a strong client facer and want to work for a leading Data Centre Developer, please get in touch.