Customer Success Assistant

VIBRANIUM ENGINEERING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer success firm in Singapore is seeking a dedicated individual to serve as the primary point of contact for assigned customers, ensuring prompt and professional responses to their inquiries. The role involves supporting the onboarding of new clients, monitoring customer accounts, and maintaining accurate records. Applicants will coordinate with various departments and assist in preparing reports to enhance customer satisfaction and retention. This position offers the opportunity to contribute to customer success initiatives in a dynamic environment.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Support the Customer Success team in onboarding new clients.
• Monitor customer accounts to ensure smooth service delivery.
• Maintain accurate customer records and communication logs.
• Coordinate with internal departments to resolve customer concerns.
• Assist in preparing customer reports and performance tracking documents.
• Follow up with customers on renewals and service updates.
• Handle basic complaint resolution and escalate complex issues.
• Support customer success initiatives to improve customer experience.

Job description

Serve as the primary point of contact for assigned customers, ensuring timely and professional responses to queries and requests.

Support the Customer Success team in onboarding new clients and guiding them through company products or services.

Monitor customer accounts to ensure smooth service delivery and proactively identify potential issues or improvement areas.

Maintain accurate customer records, contracts, service details, and communication logs in internal systems.

Coordinate with internal departments (Operations, Sales, Finance, Technical teams) to resolve customer concerns efficiently.

Assist in preparing customer reports, feedback summaries, and performance tracking documents.

Follow up with customers on renewals, service updates, and outstanding matters to ensure customer satisfaction and retention.

Handle basic complaint resolution and escalate complex issues to the appropriate authority.

Support customer success initiatives aimed at improving customer experience and long-term relationships.

Perform any other duties as assigned by management related to customer success and support functions.