Customer Service Team Lead @ Woodlands [Full-time / Gross Up to $3350 per month]

P-SERV PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service company in Singapore seeks a Customer Service Team Lead to guide a frontline team in delivering exceptional service. The role involves overseeing daily operations, training customer service officers, and ensuring adherence to protocols in a fast-paced environment. Candidates must have at least GCE A Level or Diploma and 1-2 years of supervisory experience. Excellent communication, multitasking abilities, and discretion in managing sensitive information are essential for success in this role.

Qualifications

• 1-2 years of supervisory experience in operations or customer service is preferred.

Responsibilities

• Oversee ground operations, including staff management and task coordination.
• Swiftly address operational issues and make timely decisions.
• Ensure adherence to safety protocols and operational procedures.
• Delegate tasks and provide training to Customer Service Officers.
• Handle emergencies and execute contingency plans.
• Ensure functionality of office and communication equipment.
• Prepare and submit daily reports.

Skills

Multitasking abilities

Attention to detail

Excellent communication skills

Discretion in handling sensitive information

Education

GCE A Level or Diploma

Job description

Join us as a Customer Service Team Lead, where you’ll guide and motivate a dynamic frontline team to deliver exceptional service. Be the go-to problem solver, ensure smooth daily operations, and create positive customer experiences in a fast-paced, high-traffic environment.

Working Timings

• 10am to 10pm, 10pm to 10am (Every 4 days' work, 2 days off)

Key Responsibilities

• Assist the Supervisor in overseeing ground operations, including staff management and task coordination
• Address operational issues swiftly and make timely decisions to reduce disruptions
• Ensure adherence to safety protocols, security measures, and operational procedures
• Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)
• Handle emergencies and critical situations, executing contingency plans as per SOPs
• Maintain and ensure the functionality of office and communication equipment
• Prepare and submit daily reports and documentation as required
• Undertake additional tasks as assigned by the Supervisor

Key Requirements

• Minimum of GCE A Level or Diploma in any field
• 1-2 years of supervisory experience, preferably in operations or customer service
• Strong multitasking abilities, attention to detail, and excellent communication skills
• Ability to manage sensitive information with discretion and uphold confidentiality

Interested applicants, please email to [e-mail]

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R1103939