Customer Service & Supply Administration Officer @ Geylang bahru ~

PERSOL; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading utilities organization in Singapore is seeking a candidate for managing electricity supply applications. This role involves monitoring performance statistics, preparing reports, and liaising with customers and contractors. Candidates should possess a diploma from a local Polytechnic and have at least 2 years of relevant experience, along with strong analytical and communication skills. Proficiency in MS Office is essential. The position offers a one-year contract with the possibility of extension.

Qualifications

• At least 2 years of relevant experience.
• Strong analytical and problem-solving skills.
• Clear and effective communication skills.
• Ability to work independently with minimum supervision.
• Proficient in MS Office applications.
• Ability to handle stress and work under tight timeline.

Responsibilities

• Process electricity supply applications.
• Monitor performance statistics.
• Prepare performance and remittance reports.
• Tag tenant meters.
• Raise refunds for service quotations.
• Issue service connection quotations.
• Liaise with LEWs, customers, and SPPG.
• Attend to various enquiries via correspondence.
• Coordinate and attend meetings.
• Assist in special projects.

Skills

Analytical skills

Problem-solving skills

Customer-oriented mindset

Effective communication

Ability to work independently

Stress management

Stress management

Education

Diploma from a local Polytechnic

Tools

MS Office

Job description

Leading Utilities Group company

Duration: 1 year, extendable/convertible

Working Location: Kallang Sector

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Duties

• Perform processing of electricity supply applications
• Monitoring of performance statistics
• Preparation of supply applications performance and remittance report
• Perform tagging of tenant meters
• Raise refunds for service quotations
• Check and issue service connection quotationsIssue payment acknowledgement letters
• Liaise with LEWs, customers and SPPG on supply application matters
• Attend to customers, LEWs and Principals’ enquiries via letter, email and verbal correspondences
• Coordinate and attend meetings with customers, LEWs and Principals.
• Assist in special projects assigned
• Any other ad-hoc duties assigned by the Head of Section

Requirements

• Diploma in any discipline from a local Polytechnic with at least 2 years of relevant experience
• Possess strong analytical & problem-solving skills with a positive customer-oriented mindset
• Ability to communicate clearly and effectively
• Ability to work independently with minimum supervision
• Proficient in MS Office applications
• Ability to handle stress and work under tight timeline

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui