Customer Service Specialist – Day Shifts & Weekends

HANDPHONESHOP PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A mobile equipment distributor in Singapore is searching for a Customer Service Executive to enhance customer satisfaction through effective service. The ideal candidate will have excellent communication skills, a calm temperament, and at least 2 years of relevant experience. Responsibilities include assisting walk-in customers, managing inquiries through various channels, and identifying opportunities for cross-selling. Shift work including weekends is required, ensuring a vibrant team environment.

Qualifications

• 2+ years of customer service-related experience is preferred.
• Experience in the Telecommunication industry is a plus.
• Ability to work shifts including weekends and public holidays.

Responsibilities

• Provide customer service to walk-in customers.
• Attend to inquiries via phone, email, and live chat.
• Understand customers' needs and provide appropriate solutions.
• Escalate unresolved issues to higher levels.
• Identify cross-sell opportunities during customer interaction.
• Deliver excellent quality service for total customer satisfaction.

Skills

Fluent in English

Customer service experience

Negotiation and conflict resolution skills

Team player

Ability to work independently

Job description

A mobile equipment distributor in Singapore is searching for a Customer Service Executive to enhance customer satisfaction through effective service. The ideal candidate will have excellent communication skills, a calm temperament, and at least 2 years of relevant experience. Responsibilities include assisting walk-in customers, managing inquiries through various channels, and identifying opportunities for cross-selling. Shift work including weekends is required, ensuring a vibrant team environment.