Customer Service Specialist

Infosys BPM Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A multinational technology services company in Singapore is seeking an Order Management Specialist. The role involves managing customer orders, providing status updates, and ensuring timely deliveries. Ideal candidates will hold a diploma and possess at least 2 years of experience in order management, preferably in the aerospace sector. Strong communication skills and problem-solving abilities are essential. This position operates Monday to Friday with alternate Saturdays.

Qualifications

• 2 years of experience in order management or fulfillment.
• Preferred experience in the aerospace industry.

Responsibilities

• Provide status updates on delayed orders.
• Confirm reasons for delays with supply chain resources.
• Monitor order delivery status and initiate exchanges as needed.
• Lead customer calls and resolve open queries.

Skills

Order management

Customer communication

Problem-solving

Education

Diploma or higher

Job description

Overview

Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to customer request date and reasons for delays (if required).

Responsibilities

• Proactively provide status on delayed orders with reasons.
• Require working with Honeywell site Supply Chain resources to confirm reasons for delay.
• Required to work through feasibility of customer order expedite requests.
• Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs.
• Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA
• Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items in real time.
• Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates
• Clearly articulate a problem statement and help required to a support functions to drive accurate and timely response.
• Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates

Job Requirements

• Diploma Graduate and above
• 2 year experience in Order management/fulfillment
• Experience in Repair on Aerospace industry is preferred
• Work Timing: 7.30am to 4.30pm
• Work days: Monday to Friday + Alternate Saturday
• Work Location: Gul Circle(Joon Koon)