Customer Service Specialist

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the chemical industry in Singapore is seeking an experienced professional to manage customer orders and logistics. You will work closely with the sales team, monitor key customer orders, and resolve escalations by coordinating with offshore teams. The ideal candidate should hold a degree and have 4–7 years of relevant experience in customer service, logistics coordination, or sales operations. Strong communication skills and the ability to manage stakeholder relationships are essential for this role.

Qualifications

• 4–7 years of experience in customer service, order management, logistics coordination, or sales operations.
• Working knowledge of inventory management, order fulfillment, and logistics workflows.
• Ability to interpret and act on order data, delivery schedules, and customer SLAs.

Responsibilities

• Work with Sales Team to identify strategy for Key Customers.
• Monitor Key Customer Orders from intake to fulfillment.
• Resolve escalations by coordinating with offshore teams.

Skills

Customer service

Order management

Logistics coordination

Stakeholder management

Strong communication

Education

Degree/Bachelor in any discipline

Job description

• Work with Sales Team to identify Order to Fulfill strategy for Key Customers
• Monitor Key Customer Order from Order intake to Fulfillment
• Track and report priority order fulfillment status.
• Resolve escalations by coordinating with offshore teams.
• Lead regular performance reviews and present operational metrics
• Document tribal knowledge and process exceptions.
• Coordinate cross-functional issue resolution across Offshore teams
• Liaise with internal teams (supply chain, logistics, finance, customer service) to resolve issues impacting customer commitments.
• Monitor and manage high-priority orders and escalations, ensuring timely resolution and communication.
• Provide operational insights and data to support sales in customer engagements.
• Drive continuous improvement by identifying recurring issues and proposing solutions.

Experience & Background

• Degree/Bachelor in any discipline
• 4–7 years of experience in customer service, order management, logistics coordination, or sales operations.
• Experience in Chemical industry will be advantageous
• Candidates with experience in managing Key product categories ( eg PE, NAO, Specialty Chem) & experience in managing Rail Freight ,Ocean & Trucking (Bulk) transportation.
• Working knowledge of inventory management, order fulfillment, and logistics workflows
• Ability to interpret and act on order data, delivery schedules, and customer SLAs.
• Experience in stakeholder management; collaboration with internal sales teams and support customer-facing roles.
• Strong verbal and written communication skills.
• Ability to proactively identify and resolve operational issues & work in a cross cultural team environment
• Open to change and continuous learning