Customer Service - Seafreight Import Export Operation

Vanguard Logistics Services (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global NVOCC provider is seeking a motivated Seafreight Customer Service professional in Singapore. This full-time role involves managing customer inquiries related to seafreight shipments, coordinating with internal and external teams, and ensuring smooth operations. Candidates should have at least 2 years of relevant experience and strong communication skills. Competitive salary with comprehensive health insurance, professional development opportunities, and flexible work arrangements are offered.

Benefits

Comprehensive health insurance coverage

Opportunities for professional development

Flexible work arrangements

Team-building activities

Qualifications

• Minimum 2 years of Customer Service experience in NVOCC or freight forwarding.
• Strong understanding of seafreight operations and documentation requirements.
• Excellent communication and interpersonal skills to interact with customers.

Responsibilities

• Manage and respond to customer inquiries related to seafreight shipments.
• Coordinate with teams and partners to facilitate freight forwarding services.
• Prepare documentation for seafreight shipments.

Skills

Customer Service experience in NVOCC or freight forwarding

Understanding of seafreight operations

Excellent communication skills

Data entry proficiency

Ability to multitask

Problem-solving skills

Attention to detail

Job description

About the role

Vanguard Logistics Services (Singapore) Pte Ltd is seeking a motivated and experienced Seafreight Customer Service professional to join our dynamic team. In this full‑time role, you will be responsible for providing exceptional customer service experience and support to our clients.

What you'll be doing

• Manage and respond to customer inquiries and requests related to seafreight shipments
• Coordinate with internal teams and external partners to facilitate seamless freight forwarding services
• Prepare and process relevant documentation for seafreight shipments
• Monitor shipment status and provide proactive updates to customers
• Assist with the resolution of any issues or concerns that may arise during the shipping process
• Maintain accurate records and data related to customer accounts and shipments
• Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

Customer Service

• Minimum 2 years of Customer Service experience in NVOCC or freight forwarding
• Strong understanding of seafreight operations and documentation requirements
• Excellent communication and interpersonal skills to effectively interact with customers
• Proficient in data entry
• Ability to multitask, prioritize and work under pressure to meet deadlines
• Demonstrable problem‑solving and analytical skills
• Strong attention to detail and commitment to delivering high‑quality service

What we offer

At Vanguard Logistics Services, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance coverage
• Opportunities for professional development and career advancement
• Flexible work arrangements to maintain a healthy work–life balance
• Team‑building activities and social events

About us

Vanguard Logistics Services is a leading global NVOCC, freight consolidation service provider. With a strong presence in the Commonwealth Central Region, we pride ourselves on delivering reliable and efficient services to our clients. Our team of dedicated professionals is driven by a commitment to innovation, customer satisfaction, and sustainability.

If you're ready to join a dynamic and forward‑thinking organization, apply now for the Seafreight Customer Service role at Vanguard Logistics Services.