Customer Service / Sales Coordinator

TRI-WALL (ASIA) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global leader in packaging solutions is seeking a motivated Customer Service & Operations Specialist in Singapore. This hands-on role involves managing business flow from sales to delivery, providing administrative support for marketing, managing stakeholder relationships, and ensuring operational compliance. Candidates should be detail-oriented, proactive, and committed to service excellence. Join the team to thrive in a challenging environment and develop expertise across the wholesale trade supply chain.

Qualifications

• Must be detail-oriented and proactive.
• Strong commitment to service excellence.
• Team player with good communication skills.

Responsibilities

• Provide essential administrative support for marketing and sales.
• Engage in handling marketing channels and campaigns.
• Build and manage strong stakeholder relationships.
• Execute procurement activities and manage supplier selections.
• Perform freight forwarding tasks and manage trade documentation.
• Support inventory planning and audits.

Skills

Proactive

Detail-oriented

Strong communication

Service excellence

Job description

Tri-Wall (Asia) Pte Ltd is seeking a motivated and driven Customer Service & Operations Specialist to join our core team in Singapore. This is a unique opportunity to play a hands‑on role in the operations and commercial activities of a global leader in sustainable, heavy‑duty packaging and logistics, backed by our HQ in Hong Kong and a member of Rengo Co., Ltd. We are committed to creating value through innovation and were recognized with the EcoVadis Gold Medal for our ESG commitment.

If you thrive in a challenging, fast‑paced environment and want to develop expertise across the entire wholesale trade supply chain, this is the role for you!

What You'll Do

You will be instrumental in managing the flow of our business, from initial sales to final delivery.

• Provide essential administrative support for marketing and sales strategies.
• Engage in handling marketing channels, campaigns, and organisational/product branding efforts.
• Build and manage strong stakeholder relationships to ensure seamless business interactions.
• Execute key procurement activities, including developing the procurement plan and managing the supplier selection process.
• Perform essential freight forwarding tasks and manage all required trade documentation.
• Execute daily warehousing tasks, handle detailed inventory planning, and support inventory audits.
• Ensure that all operations comply with industry standards and regulatory requirements.

We want you, if you are

• Proactive, detail‑oriented individual with a strong commitment to service excellence.
• Team player and good communicator.
• Say Yes more than No in new assignments and given challenges.
• Having a growth and learner mindset.