Customer Service Representative Web3

Panga Capital; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A financial technology firm in Singapore seeks a customer service representative to provide comprehensive support for customer accounts and institutional clients. Responsibilities include troubleshooting, managing complaints, and assisting users via live chats. Candidates should have at least 2 years of experience, strong communication skills, and familiarity with chat systems like Intercom. Knowledge of cryptocurrencies is a plus. Ideal candidates are located in the Asia Timezone.

Qualifications

• Minimum of 2 years’ experience in customer service.
• Proficient in customer relationship management systems.
• Strong written and spoken English skills.
• Available to work in the Asia Timezone.

Responsibilities

• Troubleshoot problems for customer accounts.
• Handle customer complaints swiftly and effectively.
• Provide support through live chats.
• Manage institutional Telegram chats.

Skills

Customer service experience

Data analysis

Communication

Interpersonal skills

Familiarity with Intercom Ticketing System

Knowledge of cryptocurrencies

Ability to manage Telegram chats

Familiarity with institutional APIs

Strong motivational skills

Tools

Intercom Ticketing System

Job description

Key Responsibilities

• Help troubleshoot problems for customer accounts and other account related issues, offering comprehensive trading and campaign information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Demonstrate an in-depth understanding of products, functions, features and benefits.
• Assist with users via live chats, ensuring prompt and accurate responses.
• Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.
• Manage institutional Telegram chats, providing high‑quality support to institutional clients.

Qualifications & Skills

• A minimum of 2 years’ experience in customer service.
• Proficient in customer relationship management systems and data analysis.
• Strong motivational skills, with the ability to thrive both independently and as part of a team.
• Excellent communication and interpersonal abilities, with a commitment to customer satisfaction.
• Experience or familiarity with the Intercom Ticketing System is highly desirable.
• Capable of effectively managing institutional Telegram chats.
• Familiarity with institutional APIs is a significant advantage.
• Strong written and spoken English skills.
• Knowledge of cryptocurrencies or digital payments is a plus.
• Available to work in the Asia Timezone, ideally based in Asian region.