Customer Service Representative (Call Centre)

Allied Search Pte. Ltd.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A recruiting firm in Singapore seeks a Customer Service Representative to manage customer inquiries through various platforms and schedule appointments. The ideal candidate has a minimum NITEC qualification and excels in a dynamic environment, ensuring customer satisfaction and maintaining quality service delivery.

Qualifications

• Minimum NITEC qualification required.

Responsibilities

• Handle and follow up on customer inquiries through various channels.
• Manage a large volume of inquiries in a fast-paced environment.
• Schedule patient appointments at the clinic.
• Provide accurate information regarding dental treatments.
• Foster lasting relationships with customers.

Education

NITEC qualification

Job description

Customer Service Representative (Call Centre)

As a Customer Service Representative (Call Centre), you will be responsible for the following duties:

Responsibilities

• Handle and follow up on customer inquiries through phone, email, WhatsApp, SMS, and social media platforms.
• Effectively manage a large volume of inquiries in a dynamic and fast-paced setting.
• Schedule patient appointments at the clinic.
• Operate and utilize the clinic’s management system.
• Provide customers with accurate information regarding dental treatments and procedures.
• Perform daily operational tasks within the Customer Service department.
• Foster lasting relationships with customers through clear and engaging communication.
• Understand and evaluate patients’ needs to ensure a high level of satisfaction.
• Warmly welcome customers and determine the reason for their call or visit.
• Collaborate with the Customer Service Manager to maintain quality service delivery.
• Prepare basic reports on confirmed appointments and patient follow-ups.
• Carry out additional tasks as assigned by Management.

Requirements

• Possess a minimum NITEC qualification.

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email: *****@ALLIEDSEARCH.COM.SG