Customer Service Representative

Julius Consulting; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a Customer Service Representative to engage with customers and resolve their inquiries. The ideal candidate will be empathetic, adaptable, and possess excellent problem-solving and communication skills. The role offers a competitive salary, performance-based incentives, and opportunities for career development in a fun and positive work culture.

Benefits

Competitive salary with performance-based incentives

Career development opportunities with ongoing training

Fun team-building events and a positive work culture

Qualifications

• Diploma or equivalent; Degree a plus.
• Previous customer service experience preferred.
• Excellent communication and problem‑solving skills.
• Comfortable with technology and learning new tools.

Responsibilities

• Engage with customers through various channels to address inquiries.
• Troubleshoot issues and find creative solutions to exceed expectations.
• Provide accurate information and guidance on products and services.
• Ensure accurate documentation of customer interactions.
• Provide feedback on processes and suggest enhancements.

Skills

Empathy

Adaptability

Team Player

Problem Solving

Communication

Education

Diploma or equivalent

Degree

Job description

Overview

🌟 Join our dynamic team as a Customer Service Representative! 🌟

Are you a people-person with a passion for problem-solving? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we've got the perfect opportunity for you!

Responsibilities

Here’s a glimpse of what you’ll be doing:

• Engaging Communication: Engage with customers through various channels, including phone and zoom, to address inquiries, provide information, and resolve issues. Your friendly and empathetic approach will be crucial in building strong customer relationships.
• Problem Resolution: Be a problem‑solving guru! Tackle challenges head‑on, troubleshoot issues, and find creative solutions to exceed customer expectations. Your ability to think on your feet will set you apart.
• Product Knowledge: Become an expert on our products and services, providing accurate information and guidance to customers.
• Tech Savvy: Navigate through our systems and tools like a pro, ensuring accurate and timely documentation of customer interactions.
• Continuous Improvement: Embrace a mindset of continuous improvement. Provide valuable feedback on processes, suggest enhancements, and contribute to the evolution of our customer service strategy.

Qualities We Value

• Empathy: Understand and connect with our customers' needs.
• Adaptability: Thrive in a dynamic, ever‑changing environment.
• Team Player: Collaborate seamlessly with colleagues and other departments.
• Initiative: Take the lead in finding solutions and improving processes.

Requirements

• Diploma or equivalent; Degree a plus.
• Previous customer service experience preferred.
• Excellent communication and problem‑solving skills.
• Comfortable with technology and learning new tools.

Perks and Benefits

• Competitive salary with performance‑based incentives.
• Career development opportunities with ongoing training.
• Fun team‑building events and a positive work culture.

Ready to embark on a rewarding career journey? Join us and be the hero your customers deserve! Apply now and let's create extraordinary customer experiences together! 🚀