Customer Service & Order Management Executive

NTS MECHATRONICS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Customer Service & Order Management Executive to manage and process customer orders efficiently. You will work closely with sales, logistics, and warehouse teams to ensure timely delivery and resolve any order issues. The ideal candidate has a diploma, proficiency in Microsoft Office and ERP (Microsoft NAV), and strong communication skills. This position offers an opportunity to enhance customer relationships and improve operational processes.

Qualifications

• Experience in managing customer orders and ensuring timely delivery.
• Strong attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills.

Responsibilities

• Receive and review customer orders for accuracy.
• Enter orders into the company's NAV system.
• Monitor order status and update customers on delivery timelines.
• Generate reports on order metrics.

Skills

Microsoft Office applications

Data entry accuracy

ERP systems (Microsoft NAV)

Sales operations experience

Problem-solving skills

Communication skills

Education

Diploma in any field

Job description

Overview

Customer Service & Order Management Executive

Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse teams.

Key Responsibilities

• Order Processing: Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.
• Enter orders into the company's NAV system, ensuring proper data entry and adherence to company policies.
• Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.
• Acknowledge PO & delivery through Customer’s Ordering portal
• Monitor order status throughout the fulfilment process, updating customers on delivery timelines and any changes.
• Generate reports on order metrics like sales trends, delivery times, and backorder rates.
• Analyze data to identify areas for improvement and propose process optimization strategies.
• Update RDD (requested delivery date) & PDD (promised delivery date) in both NAV & customer PO portal to ensure no pass due orders
• Ad hoc activities assigned by superior

Qualifications & Experience

• Diploma in any field
• Proficient in Microsoft Office applications, particularly Excel
• Proficiency in ERP systems (Microsoft NAV)
• Proven experience in sales operations
• Strong attention to detail and accuracy in data entry
• Excellent communication and interpersonal skills to interact with customers and internal teams
• Ability to prioritize tasks and manage multiple orders simultaneously
• Problem-solving skills to address customer concerns and resolve order issues